Lora Davis Email and Phone Number

• Assist the Events team with the operation on both private and community events on a scalinglevel of responsibility.• Coordinate with Grounds, Catering, and client as directed by Events Manager, preparing venueswith décor, equipment, and vendor load-in assistance.• Meet with potential clients and assists staff with facility tours.

Report to Monica Agbalog, Luxury Suites Manager and as the Suite Operations Intern, I play an integral support role within the Stadium Operations Department. Stadium Operations interns assist with Acrisure Stadium event management functions including staffing, communications, and operational preparations for stadium events such as Steeler games and University of Pittsburgh football games. I also aid in managing and operating the suite level at Acrisure Stadium while assisting in suite fulfillment, client requests, payment processing, and supervision of suite staff for football games.

I lead the operations of the bakery to bake bagels, muffins, cookies before we open. I am responsible for keeping a clean space to give customers their best experience. After I am done baking, I am responsible for preparing food for the rest of the day and making sure everything is ready for the next day of baking.

As a Game Day Intern, I receive hands-on experience in game-day operations within a professional sports environment with a focus on game-day processes and customer support. Some of my responsibilities include assisting, greeting, and providing benchmark customer service to guests of PNC Park before and during any event that is held at PNC Park. Security duties include following screening procedures for guests as they enter the Park, monitoring access points and restricted areas, monitor game day tickets on select levels and incident reporting.

Being a part of the Guest Services department means I am responsible for many different tasks on an event day. These tasks may include, but are not limited to the following possessing and displaying an in-depth knowledge of the stadium layout and policies, assisting ADA guests by escorting them via wheelchair from the gates to their seats, directing guests inside the stadium to the proper section, concession stand, or other area, answering any and all questions, assisting with all needs and requests of our guests, the best candidates will possess a passion for providing the best possible customer service.