Lora Naylor Email & Phone Number

Greensboro, North Carolina, United States

High Point, Nc

• Utilize SalesForce, SAP, Excel and Power Point daily• Clarify customers’ complaints; determine the cause of the problem; select best solution; expedite correction or adjustment and follow up to ensure resolution• Able to resolve patron’s concerns in a timely manner with minimal help from upper management • Obtained role of Subject Matter Expert, responsibilities include coaching and leading teammates daily • On fore front of Elmer’s brand acquisition, shaping systems input and new polices • Selected to coordinated Wellbeing Focus Group. Responsibilities include:o Building group from bottom up, organizing events, and implementing health related projectso Analyzing results of personalized surveys and creating proposal for Wellbeing organizationo Leading and managing group of 75; delegating tasks and responsibilities to obtain group’s goals o Implementing changes to pursue group’s goal of healthier changes and options to workplace o Creating projects to raise money for group and obtain budget