Lora P Email & Phone Number

Primary Focus is to oversee and manage Sprint Nextel Retail Store and must be familiar with all aspects of wireles retail including hiring, scheduling, training, marketing, loss prevention, team leadership and keeping up to date with all local competitor services. Lead sales teams to achieve their goals through inside sales, outside events, and outbound.

 Serve as the lead service and repair representative handling over 100 customers a day in a timely and efficient manner through use of store queue. Lead team of 5 employees in daily retail service and repair operations.  Conducted audits/checklists on inventory staff, to gauge adherence to company protocol, in preparation for corporate audits. Perform.

 Assisted customers with transfer of liabilities and fraud issues all while maintaining strong customer service at a quick pace to avoid long lines.  Aided in uncovering unclaimed rebates.  Processed misapplied/unapplied payment forms. Answered billing questions both at the store and over the phone. Recorded customer transactions daily through detailed.

•  Sold Sprint products and services in various retail settings: Best Buy Circuit City, Office Max, Radio Shack and Staples.
• Efficient in identifying customer needs and presenting appropriate company product and service offerings.
• Served as customer advocate over the phone with customer care to expedite activations.
• Assisted in several outbound marketing events to merchants in busy shopping areas and even set up a table at WBLI Summer Jam Event in Jones Beach Theater to increase product awareness.