• Established Boat Detailing Company in only 30 days including state registration, researching, and purchasing of chemicals and equipment, and generated initial pricing structure resulting in $92,000 in first-year revenue.• Instituted and continue day-to-day operations including employee onboarding, payroll, accounting, and training documents.• Designed logo and all online and print marketing materials.• Built customer relationship management (CRM) tool using Zoho Deluge script.• Conducted target market research to scope out industry competition and identify advantageous trends

Devised business strategy to measure and monitor company success. Implemented CRM and phone systems as well pricing strategy to enhance operational and team efficiencies. Promoted positive teamwork environment to maximize morale and productivity. Analyzed customer feedback to continuously enhance services. Collaborate with senior leadership to execute strategies to enhance member recruitment and retention. Orchestrate member communications to include membership benefits, fee calculations, and newsletters.● Enabled growth in revenue of $2.5M across three years through effective oversight of sales operations, increasing customer satisfaction and employee productivity.● Generated 75% increase in personnel performance by coaching employees in effective external and internal communications to maintain productivity and efficiency.● Ensured great customer experience by forecasting increased call volume and appropriately scheduling team.● Conserved NPS at 80% and higher by integrating client feedback into process improvement to develop standard escalation protocol for customer support team.

Maximized value of existing clients while attracting new customers. Built positive relationships with customers to ensure client satisfaction. Trained and motived direct sales and member services team to boost employee engagement and strengthen group cohesion. Evaluated operational performance to identify areas of improvement and improve processes. Created department and staff KPIs to monitor performance and implement corrective action. Formulated effective strategies allowing staff to adapt to changing consumer demographics. ● Facilitated 300% in sales growth through exemplary oversight of sales lifecycle, lead generation, pricing strategies, revenue objectives, and pipeline reporting.● Spearheaded overall sales contact center planning including personnel scheduling, account management, and call center schedule adherence.● Enhanced sales performance by utilizing Salesforce and Zoho to reduce lead times by three minutes.

Executed customer account management functions as primary point of contact. Generated sales among accounts through upselling and cross-selling. Developed strategic relationships with existing clients, networks, and direct contacts to increase profitability. Developed advanced knowledge of products and services to effectively demonstrate and sell offerings to customers. Enhanced brand awareness by formulating and executing brand recognition initiatives. ● Boosted sales by 25% by advising finance managers on how to mitigate sales obstacles.● Mitigated understaffing crisis by recommending consolidation of operational tasks resulting in elimination of need for six employees.