Lora Webster Email & Phone Number

Indianapolis, In, Us

Indianapolis, In, Us

Virtual, Indiana

Virtual, Indiana

• Preside over day-to-day operations & learning enablement for 30K licensed Teradata University users. • Lead monthly steering committee calls with stakeholders to align, prioritize, and consolidate the roadmap and learning portfolio for Teradata University. • Centralized point of contact for all new Teradata University training deployments, internal & external audiences: 5-10 deployments per month.• Maintain catalog lifecycle management for 2K active courses and 9K LinkedIn Learning integrated courses.• Consult with program managers to translate program requirements into functionality & capabilities of Saba.• Operational lead for TU enablement workflows, knowledge repository management, & process improvement.• Enable & support learning contributors to streamline content management in Saba.• Manage Teradata University helpdesk: maintain knowledge repository, troubleshooting, delegation, escalation, & resolution while working with IT to streamline TU support.

Virtual, Indiana

• Collaborated with the TU enablement team to implement an LMS migration from Success Factors to Saba. • Standardized course lifecycle maintenance while managing change control for processes & organizational changes.• Spearheaded merging internal ops & customer education ops to a centralized and streamlined learning operations. • Constructed & maintained 100+ documented processes for operational efficiency & consistency. • Developed 25+ training videos for company training needs through multiple video editing programs.• Coordinated, managed, & developed 125+ knowledge transfer sessions for Customer Support & Services; in addition - supported FAQs, lead WebEx demos, maintained documented processes. • Executed Jive software support, design, & development for Teradata’s collaboration software solution. - created & maintained 15 Jive groups (i.e. websites).• Built the Learning Operations Resources site in Jive to house all operational support for Teradata University. Streamlined requests, support documentation, and guidance for program managers.

Virtual, Indiana

• Administered Teradata University helpdesk: evaluate urgency of tasks, service level agreements, and prioritize accordingly based off company needs.• Synchronized and tracked support inquiries for resolution or escalation to build out a support knowledge repository.• Enhanced technical assistance for Jive support, impromptu tutorials, and maintained groups & content.• Restructured LMS operational & process changes from Plateau to Success Factors for helpdesk & course creation.• Assembled report requests for visibility into company training progress for Teradata Global Learning & Enablement.

Indianapolis, Indiana Area

• Oversaw and managed all North American new hires to onboard & orientate 220+ new team members. • Coordinated 300+ interviews and 425+ technical screens through precision writing & communication.• Partnered with talent recruiters to manage coordination and communication for cross-functional departments to hire on top talent, during a high-volume recruiting period. • Supported HR generalists and departmental needs with an array of operational tasks, responsibilities, and communicative strategies.• Reformatted & implemented an effective training approach to orientate new team members to self-service resources.• Built HR workflows for the recruitment and onboarding processes.

Indianapolis

Withheld the face of Aprimo in the role of the receptionist as well as supported company’s administrative & operational needs. Within the year of an acquisition, managed regulating, organizing, and outlining the new job requirements for the administrative roles. Acted as a catalyst for innovative growth for Aprimo administrative support through utilizing the available resources and tools.

Skills Acquired: high-detail outlining and curriculum planning, systematic organizational skills, concise instructions, public speaking, multitasking, time management, and communication skillsTasks Included: lesson planning, classroom management, large and small group instruction, grade recording, administrating assessments, and prepping materials & lessons dailyLead and taught a second grade classroom then integrated into a Title I teacher role. Responsible for individual student progress while identifying specific student needs & mapping out intervention plans.