Lora Anderson Email & Phone Number

- Evaluated Mentor Collective’s culture processes, policies, and practices;developed new initiatives as needed.- Led Culture Committee structure and events, including the all companyoffsite.- Launched and advised six Employee Resource Groups.

Boston, Massachusetts, United States

- Helped build a fantastic company culture as Mentor Collective grows.- Supported facilitation of People Ops benefits, perks, and programs and assist with day to day operations of the People Ops functions and projects.- Helped build and maintain new and exciting people programs, processes, resources, policies and internal tools to continually improve the employee experience and build efficient workflows across the company.

Boston, Massachusetts, United States

Hired as part of Freebird acquisition.

Cambridge, Massachusetts

Designed and implemented Traveler Experience (TX) New Hire Onboarding and continued education plans, created and maintained the TX Internal Knowledge Base, provided hospitality focused service to travelers, managed escalated inquiries, maintained operations standards on the Traveler Experience team, and collaborated with other departments to improve the product.

Cambridge, Massachusetts

Performed traveler outreach and provided alternate solutions to disrupted travel.

Boston, Massachusetts

Implemented internal and external resources to uncover solutions to technical inquiries from users and merchants. Provided excellent customer service to both users and merchants over the phone, as well as through emails. Fielded user inquiries into feedback for managers and engineers.

Boston, Massachusetts

Supported a team of technicians to ensure that they had the support needed to execute repairs promptly and efficiently, while also facilitating relationships with customers so that they could understand the repair process.

Boston, Massachusetts

Listened to customer needs and provided appropriate solutions both in sales and support.

Boston, Massachusetts

Maintained visual standards of the store, and worked as a cashier.

Boston, Massachusetts

Operated switchboard, directed visitors to various areas of the library, and performed HR tasks as assigned.

Boston, Massachusetts

Educated youth and visitors on marine life and conservation techniques on site and through outreach. Created and distributed material for peers and archived / analyzed employee information.