• Over 20 years of experience in the mortgage servicing industry. Experience includes tenure in training management, delivery and instructional design; quality control; process design/improvement; project management; business requirement documentation; and Agile Product Ownership• Proven track record of strong organizational and effective leadership skills in leading projects as well as associates.• Results –oriented with a focus on problem solving through root cause and gap analysis to ensure solutions drive both strategic and tactical outcomes.• Ability to drive decisions when variables, alternatives, and outcomes are not clearly defined.• Effective verbal and written communication across multiple levels of staff and various lines of business.• Proficient in MSWord, PowerPoint, Visio. Excel and Project.