Lora Lipman Email & Phone Number

545 Post St

Maintain responsibility for all front and back-of-house operations including human resources (HR), program and promotion development, entertainment sourcing/selection, revenue generation strategies, and overall sales for two high-volume restaurants: the Rambler (inside Hotel Zeppelin), Fine Casual Dining (serving breakfast, lunch, afternoon fare, and dinner on a daily basis and weekend brunch) featuring new American comfort-driven cuisine, craft cocktails, and well-chosen wines; and the Redford, a wholeheartedly American no fuss, no frills drinking and eating establishment. • Remain true to each location’s concept.• Coordinate and promote events related to the company’s marketing and public relations (PR) efforts.• Create a variety of on-brand collateral, including digital marketing, event flyers, and menu creation for all events and promotions for each property. • Develop, manage, and grow accounts while cultivating and maintaining exceptional rapport with staff, clients, guests, vendors, and other internal/external stakeholders.• Direct the day-to-day operations of up to 70 team members, including a general manager (GM), assistant general manager (AGM), assistant managers, event managers, director of sales, and kitchen leads, across two locations; foster strong interdepartmental relations while promoting the professional growth and development of the team.• Play a critical role in all personnel management functions including staff recruitment, hiring, training, coaching, scheduling, supervision, evaluation, and succession planning.• Facilitate employee meetings, performance reviews, and training programs; proactively resolve problems and manage conflict.• Comply with, and enforce adherence to, established Company policies and procedures and local, state, and federal laws and health/safety/fire regulations.

San Francisco Bay Area

• Oversee all on and off-site catering operations. • Analyze financial data to identify trends; create financial targets and forecasts.• Manage financial reporting including ownership of cash handling/reconciliation, annual budget development/adherence, and flash, sales, and P&L reports.• Maintain food costs while enforcing and ensuring quality standards.• Monitor and manage purchasing and inventory controls for both front and back-of-house goods/supplies/equipment.• Collaborate with chefs to plan menus using cutting edge food and staying abreast of culinary trends.• Possess an in-depth knowledge of HACCP controls along with proper food use, handling, and storage guidelines.Notable Contributions:• Consistently achieved company goals in compliance with organizational/client policies and procedures.• Developed a successful structure for the front and back-of-house; introduced employee handbooks, training materials, and Standard Operating Procedures (SOPs).

Google

Los Gatos, Ca

Sourced and hired talented team members for a management group operating four restaurants including Casual Dining, Entertainment, Night Club/Bar, and Live Performance Venues; motivated team members to achieve their maximum potential by recognizing and developing talent and leveraging coaching and performance management tools and processes.• Managed labor, pour, and food costs for front and back-of-house.• Conceptualized successful revenue generation strategies and spearheaded all business and relationship-building efforts within assigned customers/accounts.• Established, implemented, and executed sales and marketing programs, promotions, and events; expert networker with a keen ability to suggestively upsell and increase customer per capita spending.• Facilitated daily pre-shift briefings and weekly departmental meetings to ensure efficiency and create new ways to maximize productivity.• Maintained responsibility for all P&L management including accounting, banking, purchasing, F&B cost controls, and payroll administration; regularly analyzed performance trends and generated and presented formal reports.• Projected manpower needs and created staff schedules. • Monitored inventory and tracked supply and shipment orders.• Obeyed and imposed food safety and cleanliness standards.• Monitored compliance with health and fire regulations regarding food preparation and serving.Notable Contributions:• Designed and implemented innovative programs to increase employee loyalty and reduce turnover. • Developed and introduced new policies including SOPs and innovative process improvements.

Campbell, Ca

Los Gatos, Ca

Liaised with managers to determine training needs and schedule training sessions.• Managed training budgets.• Prepared educational material and conducted seminars and workshops.• Coached managers on implementation of all new training procedures.• Monitored employee performance and employee response to training.• Conducted evaluations to identify areas of improvement.Notable Contributions:• Created and launched a training model, including food service manuals and SOPs, for all front-of-house staff.

Los Gatos, Ca

Planned and executed numerous small, mid-size, and large events, ranging in size from 20 to 400 guests/attendees; negotiated and secured event bookings totaling an average of $200K in annual sales.• Met with clients to assess, plan, and work out event details; evaluated events’ success and submitted reports.• Quoted and presented bids and proposals and managed and fulfilled contracts.• Scouted and booked venues, food, and entertainment; researched and sourced/selected vendors.• Properly manned events; led a team of 20 catering/in-house support staff in addition to managing third-party vendors/outside suppliers.• Coordinated live shows; partnered with technicians to manage/address needs.

Associates Of Arts (Aa), Liberal Arts

Communications Certificate