Personnel Coordinator, Operations Manager
Ann Arbor, Michigan, United States
•Coordinated and processed all aspects of weekly payroll for more than 150 temporary and administrative employees.•Managed all customer accounts, generating weekly invoices and inputting payment received. Frequent phone and face-to-face interaction to confirm customer satisfaction. •Determined and implemented procedures to ensure accuracy in all pay/bill activities.•Hired, trained, and terminated temporary employees.•Trained new internal employees on day-to-day operations.•Documented, and reported workers’ compensation claims.•Researched and published company-wide monthly newsletters.•Assisted the branch in reaching its financial goals by maintaining a sufficient pool of external employees to meet current and anticipated customer demand.•Consistently satisfied customers’ orders with employees who exceeded their expectations.•Regularly followed up with customers to confirm satisfaction. Determined and executed appropriate action if improvement was necessary.•Documented and maintained records of all customer and employee activity such as attendance, change of job description, and pay/bill adjustment.