Patrick Lord Email & Phone Number

Over the past 12+ years post-MBA, I've built a track record of progressive innovation leadership experience spearheading innovation operations and building strategic product solutions. A design thinking veteran, I practice a "full stack" and fail-fast approach encouraging an iterative, strategic, and multidisciplinary team culture to achieve hyper-scaled business growth. I specialize in BU operations, new venture validation, with expertise in product strategy & development, and customer experience research & design. I've led market & customer intelligence functions and initiatives to produce strategic research yielding qualitative insights and data analysis that triangulate product hypotheses; and product teams through streamlined validation using human centered design, lean startup, and rapid prototyping methods to hone product-market fit. Successful product launches include: –Expedia Group's influencer-created Travel Stories feature, driving profitable growth and touted in the Fall Release 2023.–Verizon's AI-powered Conversational Plan Change, that resulted in a 161% increase in chat-based orders.–HSBC's PayMe, a #1 app, now with 2+ million users.Previous Fortune 500s and MNC clients include: Amazon, Verizon, Marriott, Melco Resorts, Kohl’s, Estee Lauder Companies, Verizon, Credit Suisse, HSBC, Prudential, Etisalat, AkBank, and ADNOC.My experience working in global markets (US, Asia, and ME) and with diverse teams has equipped me with EQ and cultural tools to connect with partners, stakeholders, and team members at all levels of the organization. I am advocate of #immigrants #LGBTQIA #accessibility #neurodivergent I earned a dual-degree MBA/MS from University of Michigan's renowned Erb Institute for sustainable business, with concentrations in service innovation and entrepreneurship. Prior, I had a career in finance and as a filmmaker/documentarian, where I first learned how to hone compelling narratives and elegant storytelling. Beyond work I train in muay thai and enjoy the unabashed positivity of volleyball.

Listed skills include Arbor, Accounts Payable, Cash, and Purchase.