Lorena Martin Email & Phone Number

Dallas, TX, US

Plano, Texas, US

• Process, track, and follow up on leaves of absences including FMLA; process, track, and follow up on accommodation requests for the US and Canada.
• Process, track, and follow up on requests for short term disability, long term disability, life insurance claims, and medical support notices for the US and Canada.
• Work with the HR Assistant, Payroll, and employees on leave to ensure benefit payments are remitted during their absence for the US and Canada.
• Coordinate regular communication between employees and managers during leaves of absence and on return-to-work plans for the US and Canada.
• Send coverage continuation letters for terminated employees for LTD buy up, life, and AD&D voluntary coverages.
• Process worker compensation claims, including submitting First Report of Injury documents, communicating with employees & managers, updating documentation, and tracking cases for the US and Canada.

Dallas, TX, US

• Process status changes in ADP daily.
• Assisting VP of Human Resources in process improvements: open enrollment, terminations, onboarding, salary increases.
• Conduct new hire benefits orientation for an average of 10 new hires weekly (in-person & via Teams).
• Managing pre-hiring and onboarding process.
• Run & provide parent company a weekly benefit employee/dependents & headcount report.

Plano, Texas, US

• Assist with Open Enrollment processes, including meetings, enrollments, discrepancies, translations, distributing communications.
• Process Live Status Events & coordinate with payroll for deduction adjustments.
• Submit new hire and termination reports weekly to Insurance Broker.
• Audit and process benefits invoice reconciliations monthly. Work closely with benefits brokers.
• Enter new benefit enrollments in ADP system & update salary increases in PlanSource system.
• Conduct trainings: new hire orientation, company policy training.

Plano, Texas, US

• Assisted with Open Enrollment processes, including meetings, enrollments, discrepancies, document translations, and distributing communications.
• Conducted training: new hire orientation, company policy training.
• Processed status changes: salary increases, job titles, offer letters, new hires in ADP.
• Administrated 10-15 leaves of absences (FMLA, ADA) and work comp weekly claims.
• Completed & submitted paperwork for unemployment/child support/medical claims.
• Created SOP: Onboarding, Terminations, and Benefits.

Peachtree City, GA, US

• Handled day-to-day employee issues: job applications, processed new hire paperwork, drug testing, background checks, benefit coordination, exit interviews, terminations.
• Processed time & attendance (ADP Vantage).
• Maintained I-9 books & tracked expiration of documents.
• Coordinated enrollments, changes, & terminations for employees in various benefits programs and submitted proper forms to Corporate HR for processing.
• Conducted annual benefits open enrollment meetings and training sessions as needed.
• Managed 20-25 leaves of absences & work comp weekly claims.

• Supported the Owner of the Company and Project Managers and maintains office services by organizing office operations, while ensuring the confidentiality and security of the company processes.
• Scheduled, managed, and maintained busy calendars and meetings for project managers and owner.
• Managed company budget & submitted expense reports.
• Controlled correspondences, designed filing systems, assigned, and monitored clerical functions.
• Processed weekly payroll in ADP.
• Maintained payroll records, employee files: I-9 records & facilitate benefits requirements.

Irvine, CA, US

• Supported Vice President, Director of Development, for Ibero-America, International Department.
• Scheduled meetings & tracked calendars for Executives and Directors.
• Planned meetings abroad using Outlook, Webex & Skype for business.
• Coordinated travel itineraries, booked airline tickets & arranged hotels using Concur.
• Created travel agendas and coordinated meetings, business reviews with International Franchisees.
• Obtained multiple Visas and passport renewals for President, Vice President, and Directors.

• Supported Human Resources Manager, Director of Operations, Marketing Director.
• Coordinated Kronos payroll with Supervisors and Corporate Payroll to upload weekly payroll.
• Updated HR files for new hires, terminations & other status changes.
• Managed SAP: entered employee updates/changes in the SAP system including new hires, terminations, internal changes such as pay increases, positions changes, and dependent updates.
• Filed employee personnel benefits, garnishments, status changes, employment verifications.
• Maintained I-9 books and tracking expiration of documents, as necessary.

Los Angeles, CA, US

• Reviewed new and re-open client credit accounts by following private and credit reporting policies.
• Analyzed strategically credit history: credit reports, Fico scores, employment, delinquencies, public records, consolidation programs.
• Sold debt cancellation, property insurance and extended warranty protection plans.
• Evaluated the financial status of clients by producing financial ratios through computer programs.
• Filled out loan applications and including the credit analysis and loan request summaries, then submitting these loan applications to loan committees for their approval.
• Interviewed customers over the phone to confirm information provided by sales person is provided accurately.

• Supported all administrative functions, supporting the Owner of the Company and Process Servers and maintains office services by organizing office operations.
• Controlled correspondence and designed filing systems
• Processed small claim forms per court locations and amounts.
• Assured all small claims were completed and audited on a timely matter before submitting to court officials.
• Created reports (Excel) for all small claims on a weekly basis to submit to the main client.
• Processed wage garnishment from beginning to end by court and sheriff departments.

Baltimore, Maryland, US

• Supported the Peruvian Ambassador, Vice Consul, Deputy Consul and the consulate team.
• Managed high-volume of international and local incoming calls.
• Provided customer service: greeting citizens, providing information face-to-face and via phone for national and international citizens.
• Promoted consulate products such as: passports, national identification cards, naturalization certificates.
• Verified and processed passports for national (Peruvians) citizens.
• Attended consulate events to promote resources, services, and to build international relations with other consulates.

Monterrey, Nuevo León, MX

• Retail/Sales
• Managed/supervised a team of 20 credit analysts.
• Audited cashiers cash count balanced at the end of shifts.
• Evaluated customer’s credit data and financial statements to determine the degree of risk involved in lending money to them.
• Sold and advertised debt cancellation, property insurance and extended warranty protection plans.
• Analyzed client records and used the data to recommend payment plans.

• Provided customer service: answering high volume of phone calls and greeting clients.
• Sold English and mechanical courses over the phone and face to face.
• Managed and reviewed payroll timesheets to assure accuracy on all electronic punches by collecting and entering data.
• Distributed and collected new hire packets to assure packets were completed accurately and timely.
• Followed up with employees on any issues regarding: payroll timesheets and new hire packets, W-2 form filling and record keeping.
• Deposited large amounts of money on weekly basis up to 15-20k: cashier’s checks and money orders.

Las Condes, Región Metropolitana De Santiago, CL

La Molina, PE