Inbound customer service calls and entering orders for wine gift basketsAnswering customer product questions and assistance with site navigationResolving billing and shipping issues with the in-house system and UPS trackingFollow-up with customers on the delivery status of gift itemsSuccessful product up selling of featured promotional products

Front line customer satisfaction representative handling inbound and outbound contact calls with customers as well as management, vendors, sales personnel, service personnel and interoffice communication.

Handling inbound calls for Customer Service, Order Entry, and Answering Service, Site navigation assistance for customers on various accounts utilizing state-of-art software.

Handling inbound calls for Customer Service, Order Entry, and Answering Service, Site navigation assistance for customers on various accounts utilizing state-of-art software.

Inbound customer service calls and entering orders for wine gift basketsAnswering customer product questions and assistance with site navigationResolving billing and shipping issues with the in-house system and UPS trackingFollow-up with customers on the delivery status of gift itemsSuccessful product up selling of featured promotional products

Foreclosure Vacancy ReviewUpdating bid results for property preservation maintenance of vacant propertiesE-mail correspondence with clients regarding documentation that supports bid resultsUpdating account information via the CFSC and AS400 in-house applications

, 2010Pricing and merchandisingRelocation of store merchandise for seasonal projects with the use of planner diagramsPricing merchandise with the use of a scannerPersonnel Concepts, Ontario, CA September, 2010Outbound telemarketing calls to businesses for selling Safety and Compliance productsUpdated customer information via the in-house system

Inbound customer service calls and entering orders for wine gift basketsAnswering customer product questions and assistance with site navigationResolving billing and shipping issues with the in-house system and UPS trackingFollow-up with customers on the delivery status of gift itemsSuccessful product up selling of featured promotional products

Outbound appointment reminder calls to insurance enrolleesCollated agent materials for appointment presentationsEntering updated enrollee information into the system

Handled up to 150 calls a day - troubleshooting customer concerns, offering products to customers, assistance in understanding the credit report, customer retention and updating customer informationFamiliar with credit reports and credit monitoring products through partner companies such as Trilegiant and Credit Secure from American ExpressHandled up to 150 emails daily - replying to customer inquiries regarding product billing, credit report questions and website navigationConsistently achieved strong customer satisfaction and productivity ratings Awarded Employee of the Month in October 2005

Handled up to 200 calls a day - scheduling service appointments, troubleshooting customer concerns and determining parts necessary for repairsUpdated customer information in the systemAssisted customers with product education to determine if a service call was necessary Participated in selling service contracts to customersTrained new representatives, orienting them to corporate policies and effective call-taking proceduresConsistently provided excellent customer service for customer satisfactionAwarded Employee of the Year 1996 for volume and quality

Researched customer accounts, closed credit lines and processed an average of 300 bankruptcy notices a dayTrained temporary employees on write-off proceduresHandled large volume of work with a consistently high degree of accuracy