Loren Devine Email & Phone Number

Work with edge platform engineering teams to increase their agile maturity by maintaining ways of working, maintaining roles and responsibilities and leveraging metrics in the continuous improvement cycle. Facilitate and participate in daily stand-ups, backlog refinement, sprint planning, retros, dependency resolution, quarterly and yearly planning activities across multiple edge platform engineering teams. Created standardized status reports which are shared with leadership. Create and maintain quarterly roadmaps and dashboards to improve transparency. This led to teams improving their commitment vs completed ratio by over 30% and SLA met ratio by over 10% with practices shared and adopted by others in the Project Management Organization.

Managed a team that was responsible for developing and maintaining an industry-leading CRM for residential remodelers. Worked directly with support, sales, and business management to gather and define project requirements. Improved product quality and cross-training by implementing a code review policy. Reduced deployment related errors by implementing continuous integration and automated deployment. Introduced machine learning to increase customer retention by identifying at-risk customers who were most likely to churn.

Worked directly with clients to gather requirements and create solutions to meet their needs utilizing technologies such as .NET(Web Forms, WCF, and Web API), jQuery, CSS, and Microsoft SQL Server. Designed and developed a solution for large residential remodelers to schedule multiple appointments to a time slot to maximize the number of appointments set per day. Developed integrations with QuickBooks, Constant Contact, 800Response, and MapQuest.