Handled patron assistance and completed administrative tasks (e.g. data entry, records management, filing, generating circulation reports, customer service, etc.) as the assistant to the circulation supervisor and circulation desk.Assisted in basic operations of the library Access Services including circulation duties, screening calls, replying to email inquiries, as well as managing the Marston reference question statistics database.Managed the records of reserve items, electronic devices, and lost/repairs.

Collaborated with team members to provide Chromatic Games’ marketing division with solutions to increase customer ratings for Dungeon Defenders: Awakened title to 70% positive through improved social media marketing.Researched current video gaming industry market trends and current competitors for Dungeon Defenders: Awakened title.Shadowed Marketing Lead to gain insight into operations of a company’s marketing department and observed data analysis process and methodology.