As a Lancôme manager I was responsible for leading and coaching a team of Cosmetic Consultants• Setting sales targets for each team member• Business planning to ensure we achieve targets• Monitoring of jeopardy dates to ensure we’re consistently improving • Create and manage in-store events• Promote new product launches• Manage and motivate the team of consultants• On-going feedback and appraisals with the team• Training of the team• Stock management• Networking with other business managers• Visual merchandising

• Market SWOT analysis • Design and oversee the sales process to ensure targets are met • Deliver the business strategic plan • Direct sales and marketing plan • Key customer account -negotiate terms • Set yearly /monthly targets R-GON Customer Insights support organisations in measuring and improving their Customer Satisfactionwww.rgon.com

Design and develop a range of treatments• Drive sales of treatments and products – link selling to a budget• Manage new product launches• Create and manage events to drive footfall• Develop a great customer service culture to ensure consistently great service• Manage a team of consultants and create a high performance culture• Stock management – ordering of stock, ensuring no out of stock / over stock• Cash management

• Design and develop a full range of treatments• Set the business and individual employee targets• Drive sales of treatments and products – link selling to a budget• Ensure all treatments are delivered to the highest standard• Negotiated terms with suppliers• Design a Customers Experience template – focusing on establishing the customers needs• Manage a team of highly qualified consultants• Manage rosters• Manage appointments• Stock management• Cash flow management