Lorena Allen

Lorena Allen Email and Phone Number

Counselor, CIT @ Elevance Health
Lorena Allen's Location
Dallas-Fort Worth Metroplex, United States
Lorena Allen's Contact Details

Lorena Allen personal email

n/a

Lorena Allen phone numbers

About Lorena Allen

Experienced Consultant with a demonstrated history of working in the health wellness and fitness industry. Skilled in Analytical Skills, Microsoft Word, Editing, English, and Microsoft Excel. Strong consulting professional with a M.A.C - Master of Counseling focused in Psychology from Missouri Baptist University.

Lorena Allen's Current Company Details
Elevance Health

Elevance Health

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Counselor, CIT
Lorena Allen Work Experience Details
  • Elevance Health
    Care Specialist I
    Elevance Health Jan 2022 - Present
    United States
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  • Centerpointe Hospital
    Assessment & Referral Counselor Ii
    Centerpointe Hospital Feb 2019 - Present
    St Charles, Mo
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  • Personal Assistance Services
    Eap Consultant
    Personal Assistance Services Jul 2015 - Feb 2019
    St.Louis, Mo
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  • Verizon
    Account Specialist
    Verizon Jun 2010 - Jul 2015
    Manages property relationships with new and existing BULK properties - 145 existing Bulk properties.Serves as an Escalation POC for Bulk properties to resolve issues that cannot be resolved BAU.Conduct monthly touch point calls with each property (face to face where applicable).-Identify and recommend process improvements to enhance on boarding process for BULK Properties-Address retail issues that have failed BAU. Fiber Order Specialist/ System Analysis Analyzed root cause of failed orders; Finds a resolution, managing necessary steps to reflow orders. Fix numerous errors on orders that have failed system processing.Research orders to see how to fix errors and import orders into system. Initiate customer contact to verify information.Utilizes NOVC, IVAPP, SSP and Espresso systems to fix order errors.
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  • Verizon
    Customer Service Representative
    Verizon Jun 2010 - Jul 2013
    Handles an average of 100 calls per day.Places new orders, install, change and move orders.Interfaces with Kiosk Representatives as needed on behalf of customers.Provisioning/Order Management.The FSC handles the Network service portion of FiOS service.Handles the order flow after the order is written up to install (maintenance portion).Monitors combined voice and data order tracking and jeopardy notification.
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Lorena Allen Skills

Research Microsoft Office English Microsoft Excel Microsoft Word Powerpoint Windows Customer Service Editing Outlook Analysis

Lorena Allen Education Details

  • Missouri Baptist University
    Missouri Baptist University
    Psychology
  • Fontbonne University
    Fontbonne University
    B.B.A Business Administration
  • Sanford-Brown College
    Sanford-Brown College
    Business Administration/ Management

Frequently Asked Questions about Lorena Allen

What company does Lorena Allen work for?

Lorena Allen works for Elevance Health

What is Lorena Allen's role at the current company?

Lorena Allen's current role is Counselor, CIT.

What is Lorena Allen's email address?

Lorena Allen's email address is al****@****ail.com

What is Lorena Allen's direct phone number?

Lorena Allen's direct phone number is +131439*****

What schools did Lorena Allen attend?

Lorena Allen attended Missouri Baptist University, Fontbonne University, Sanford-Brown College.

What skills is Lorena Allen known for?

Lorena Allen has skills like Research, Microsoft Office, English, Microsoft Excel, Microsoft Word, Powerpoint, Windows, Customer Service, Editing, Outlook, Analysis.

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