Lorena Bernal Email & Phone Number

Guadalajara, Jal., Mx

Zapopan Y Alrededores, México

I am a Senior Team Lead of Engineering with over 8 years of experience in application support and hybrid support across divers industries. I have effectively developed roles as People Manager, Incident Manager, and Project Manager, leading hybrid support teams of up to 15 members focused on both production support and software development. With a strong emphasis on stakeholder and user needs, I serve as a centralized support resource for production operations. I excel in devising solutions that promote team health and facilitate growth processes, ensuring high-quality service delivery and enhanced operational efficiency.

Guadalajara Area, Mexico

My role as Guardium Application support consisted on providing technical solutions to Guardium Infrastructure environments. Such role involved direct interaction with clients all around the world specially USA and LATAM.Below you can find some of the daily activities:* Network Issues* Databases analysis and problem resolution* Operating Systems analysis and issue resolution ( most of them Linux based OS)Guardium Versions supported: 10.1 , 10.2 ,10.5 , 10.6 , 11More about Guardium supported issues (Managed Environments and Standalone):STAP install failGIM installation failUser unable to login to GUIUser unable to login to cliDashboard IssuesAggregation Issues (Purge, Archive, Export, Backup)Alert IssuesInternal table corruptionetc

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services.Position Services is the Asset Servicing area of Morgan Stanley, responsible for managing the timely and accurate processing of all Corporate Events which has an impact on security positions held by our clients• Provide L2 Production Support in North America Position Services team.• Work on users’ request according to priority, severity, and Service Level Agreement.• Timely escalate incidents and request out of the scope of the team.