Lorena Chaudhary (Campos) Email & Phone Number

Toronto, Ontario, Canada

Greater Toronto Area, Canada

Role entailed:- Developing, updating and maintaining Business Process Maps and Standard Operating Procedures- Supporting continuous improvement activities for documentation updates to obtain stakeholder input and approval - Supporting the sustainment of a central repository for Standard Operating Procedures and Process Maps

Toronto, Ontario, Canada

- Winner of Individual Best of the Best Award in 2020:- Digital Engagement Director of the “Environmental & Climate Change” Employee Resource Group.- Member of the Waste Reduction Initiative for the Downtown Campus.Ecosystem Lead for International Banking- Sustained the Ecosystem by incubating the principles of the Way We Work change initiative and.

Toronto, Ontario, Canada

- Timely responded client’s inquiries via phone and email.- Coordinated booking details (menu requirements and payments).- Acted as point of connection between the Front and Back of the House for client related issues and requests. - Assisted Front of the House activities as needed.

Toronto, Canada Area

- Responded to customers inquiries over telephone and email.- Connected prospective customers to the appropriate Event Coordinators.- Administrative duties such as filing event documentation and processing payments.

Toronto, Canada Area

- Welcomed guests and confirm reservations.- Solved service related issues with guests.- Supported other areas as needed.

Toronto, Canada Area

- Created, proposed, planned and executed a Lunch and Learn program in Mexican Food and Culture for restaurant staff.- Administrative supported the restaurant management.

Toronto, ON, Canada

- Raised awareness about the Waste Reduction program by talking to students and college staff, and helped to conduct college events.- Helped the community to divert their waste in the correct streams.- Participated in the creation of informative videos about the program.

Mexico City Area, Mexico

- Planned, organized and executed major events to raise awareness of food waste and alimentary insecurity in Mexico: provided 8 talks in culinary schools and organized the “Culinary School’s Week” in which more than 30K portions of food was cooked and delivered to people in need.- Managed donors and supervised beneficiaries for a food rescue program.

Regina, Saskatchewan, Canada

- Cross-trained in several areas to gain a holistic knowledge of the company: Human Resources, Kitchen, General Services, Marketing and cash register at coffee shops.

Mexico City Area, Mexico

- Helped during the organization of non-profitable events.- Developed a jobs descriptions project.- Managed volunteers at the first “Cena con Sentido” in Mexico City.

Mexico City Area, Mexico

- Developed a Human Resources project with impact to the whole organization by the creation of a jobs description manual, updated the organizational chart and analyzed future opportunities and challenges.- Helped planning some events.- Hosted some events.

Mexico City Area, Mexico

- Assisted in the administrative control of other interns by updating databases, writing letters and supervising that every intern followed the rules of the hotel.- Supported the Training and Development Manager in different activities such as initiation courses and exams for employees.

Ontario Post Graduate Certificate, Sustainable Business Management

Bachelor Of Business Administration (Bba), Business And Hospitality