Lorena Flores Email and Phone Number

o In charge of selling room group bookings and wedding events for the 4 Sandos Resorts located in Mexico.o Follow up and negotiation with direct clients, travel agents and tour operators, meeting monthly sales goals.o Site inspections and fam trips offered at Riviera Maya resorts to travel agents and tour operators.o Trade shows attendance to present and promote resort services as well as establish new business.o Assistance with generating sales reports and analysis of competitive set to effectively plan for increased future opportunities.o Incremented the rate of return travel agents with unparalleled customer service and a commitment to satisfaction.o Established standard templates for reports and client’s correspondence.

o In charge of loading rates, promotions and updating inventory in channel manager and 15 extranets.o Configuration and continuous improvement of hotel’s website through channel manager by taking care of details such as pictures, banners and creating exclusive monthly promotions for the website to have a plus from OTA’s. o Follow up of all agencies (B2B and B2C) requests and doubts, to ensure a healthy relationship.o Weekly analysis of rates, competitive set and services followed by the execution of the best strategy to achieve sales goals.

o Accurately attended reservations, customer service matters and sales, consistently exceeding sales goal by 15%.o Maintained 10 Extranets updated by controlling inventory and uploading rates and promotions.o Handled Trip Advisor comments making sure that clients had a good experience and encouraging repeat business. o Implemented logistical arrangements for groups facilitating reception’s activities, especially during check in time.o Decreased the amount of price disparities reported by OTA’s by reviewing them on a daily basis; when necessary, negotiated with involved agencies or adjusted rates to remain competitive.o Assisted direction on determining price schedules and discount rates based on competitive set, season and surveys,as well as generating weekly and monthly occupation reports.o Served as back up office manager and oversaw reservations and reception area.

o Managed the day to day calendar and calls for company Marketing senior director.o Coordinated travel arrangements, maintained office supplies and executed follow up for meetings and conferences to aid 50 employees staff activities.o Organized and hosted workshops and year end celebrations; including associated travel, and logistical arrangements.o Maintained budgeting procedures consolidating expenses reports to accurately manage team’s cash flow.

o Addressed incoming travel agency inquiries, working with Canadian and American agencies and offered productive solutions that increased mutual clients and company profitability.o Consistently met and exceeded department sales goals resulting in top 3 award for entire Company. o Represented Company at trade shows to promote services.