Lorena Godinez Email and Phone Number

Work ExperienceNorth Island Credit UnionMember Service RepApril 01, 2017- Jan 15, 2018 Supervisor MonicaAssist members with any transactions, cash deposits or withdraws. Check cashing, print out any cashier checks the member requested, verify members information. Inform them of any accounts promotion going on and answer any questions they might have. ViejasNovember 1, 2016- Supervisor SamHelp guest with any cash transactions for example Jackpots, voucher redemptions, ticket redemptions, credit card advances, debit withdrawals, and check cashing. We also do guest services if the guest has any inquires about the casino or their account we assist the guest.Always balance our tilt in the beginning when we arrive and when we leave. Always take down the correct information for title 31. Cash drawer is always over 50,000 to 100,00.Total TechCustomer Service Representative Jan 02, 2015- May 17, 2016Supervisor Ruby AyonAnswer phone calls, help customers process a return, receive packages for returns, respond and email customers regarding any return or question. Gather customer’s personal information to be able to process a refund, including credit or debit card numbers. Provide reports to manager regarding sales status and return statusMoney Tree (Financial Institution/Payday Advance) TellerJuly 2011-April 2013Supervisor Rosemary de la VegaReview Customer's application for a payday loan verified all the information provided and determined if the customer qualified. Reviewed pay stubs and bank statements. Made sure I had all the signatures and paperwork required was filled out. Cashed checks, processed western unions and processed large amounts of money orders. We also provided the service of paying bills at our locations. Answer any incoming calls from customer regarding any transaction inquiry.