Lorena Jimenez Email & Phone Number

San Diego, California, United States

In this capacity, I manage a wide range of activities, including scheduling recertification appointments and orientation for new clients, sending intake and provider packets, reviewing packets received for completion, and upload provider packets into SharePoint. I record case information into family advocate intake logs in SharePoint. I follow SOPs to increase operational efficiency. I deliver prompt response to incoming queries from CDA. I mentor team members with a greater degree of curiosity, empathy, and compassion. I provide hands-on support to partner and team in the management of daily activities in the absence of Supervisor. I prepare and submit reports within given timeframes for well-informed decision making. I attend stand up meetings with Equss as well as present task tracker at the end of shift to Supervisor.Related Skills: Case Information Recording, Task Tracker Presentation, Strategic Decision MakingFollowing is the highlight of the value I achieved at YMCA of San Diego County Childcare Resource Services:☛ Elected to participate in the Foster Bridge Program based on utmost dedication and continued commitment towards work excellence.

San Diego, California, United States

In this capacity, I supported diversified clients in improving their safety, stability, and well-being through referring to appropriate community resources. I coordinated the screening, hiring, and training of new staff members to ensure the delivery of high-quality service to clients. I promoted inclusion and cohesion within the program through building strong working relationships with community partners, subcontractor ResCare, and County workers. I maintained accurate records of all client interactions and resulting actions by utilizing San Diego CalWIN computer system. I created and set up SOP to increase operational efficiency.Related Skills: Clients Well-being Improvement, Staff Hiring and Coaching, Inclusion and Cohesion Promotion, SOP Creation and ImplementationFollowing are the highlights of the value I brought to YMCA of San Diego County Childcare Resource Services: ☛ Managed a caseload of more than 60 files with keen focus on driving positive impact within community.☛ Handled highly sensitive information, including case details with full accuracy.☛ Enforced California department social services (CDSS) regulations to ensure full program compliance, which resulted in securing in audit score of 90%.☛ Delivered strategic direction to three program staff located in two different offices, while attending meetings and submitting thorough reports.

San Diego, California, United States

In this capacity, I provided high-level intervention service to clients for improving their life quality. I conducted initial intake to assess treatment needs and referred cases for possible transfer to Stage II. I prepared and maintained up-to-date computer files, records, and appropriate documentation for reference to future action plans.Related Skills: Intervention Service Delivery, Intake Assessment, Computer Files Preparation, Documentation CompilationFollowing is the highlight of the value I brought to Case Manager CalWORKS Stage I:☛ Provided specialized information on the program, including suggesting referrals and resources to parents and providers via phone calls, mail, and in person.

Master Of Arts - Ma, Human Behavioral Psychology

Bachelor Of Arts - Ba, Sociology