Lorena Marzolo

Lorena Marzolo Email and Phone Number

Business Unit Director @ Nethex
rome, lazio, italy
Lorena Marzolo's Location
Italy, Italy
Lorena Marzolo's Contact Details

Lorena Marzolo work email

Lorena Marzolo personal email

n/a
About Lorena Marzolo

Dare il miglior servizio al cliente vuol dire far sì che i suoi utenti ottengano tutte le informazioni, i supporti, le soluzioni, a volte anche i sostegni, di cui hanno bisogno e che cercano. Vuol dire offrire una customer experience unica.Il mio compito consiste nell'ottenere tutto questo.Per raggiungere questo risultato, le attività che svolgo sono:- organizzare il lavoro di 6 business unit, che seguono 4 diversi committenti tra cui uno estero, in

Lorena Marzolo's Current Company Details
Nethex

Nethex

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Business Unit Director
rome, lazio, italy
Website:
nethex.com
Employees:
152
Lorena Marzolo Work Experience Details
  • Nethex
    Business Unit Director
    Nethex Jan 2023 - Present
    Rome, Latium, Italy
    Planning and executing the business unit strategy to achieve value creation and target growth.Responsible to lead the organization in achieving KPIs and enhancing customers’ satisfaction throughout their customers’ journey. Key Account, owner to develop and maintain a long-lasting partnership with Clients, supporting them to grow their business. Responsible for budget determination and P&L Results.
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  • Almaviva Contact
    Business Area 1 Director
    Almaviva Contact Nov 2018 - Dec 2022
    Italy
    Responsible to manage four Key Clients operating in different vertical market, with business unit located in 6 different sites.Responsible for client's relation and people management, for budget determination and P&L results, for the operational KPI and for the delivered quality. The role reports to the CEO
  • Transcom
    Account Manager
    Transcom Dec 2008 - Nov 2018
    Italy
    Client relation responsible, with responsibilities to negotiate new agreements, to develop new activities, to determine budget and to achieve P&L results, to manage PMO activities, to manage a proper escalation process and to deliver the wished operational KPI’s and the wished quality. The role reports to the Regional General Manager
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  • Transcom
    Contract Manager
    Transcom Jun 2010 - Jun 2011
    Italy
    Two years contract negotiation related to CRM services and with relevant economical impact. The negotiation has been successfully closed.
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  • Transcom
    Training & Quality Manager
    Transcom Nov 2005 - Dec 2008
    Italy
    Responsible on a Country Level of internal quality and Client KPI's, leading training & quality process on 5 sites on shore and off shore
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  • Transcom
    Contract Team Member
    Transcom Dec 2007 - Jun 2008
    Italy
    Three years contract negotiation related to CRM services and with relevant economical impact. The negotiation has been successfully closed
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Lorena Marzolo Skills

Crm Outsourcing Management Contract Negotiation Budgets Call Centers Contact Centers Customer Experience Negotiation Training Team Management Customer Satisfaction Bpo Offshoring Workforce Management Telemarketing Inbound Marketing Service Delivery Telecommunications Call Center Development Customer Retention Quality Assurance Ivr Performance Management Avaya Operations Management Outsourcing Management Team Leadership Vendor Management Business Process Improvement Service Desk Call Center Contact Center Customer Relationship Management

Frequently Asked Questions about Lorena Marzolo

What company does Lorena Marzolo work for?

Lorena Marzolo works for Nethex

What is Lorena Marzolo's role at the current company?

Lorena Marzolo's current role is Business Unit Director.

What is Lorena Marzolo's email address?

Lorena Marzolo's email address is lo****@****com.com

What skills is Lorena Marzolo known for?

Lorena Marzolo has skills like Crm, Outsourcing, Management, Contract Negotiation, Budgets, Call Centers, Contact Centers, Customer Experience, Negotiation, Training, Team Management, Customer Satisfaction.

Who are Lorena Marzolo's colleagues?

Lorena Marzolo's colleagues are Edina Hoxha, Antonino Fiorello, Paola Scognamiglio, Monica Luciani, Stefano Barbanera, Stefano Dessy, Cecilia De Carne.

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