Lorena Roldan Email & Phone Number

Schaumburg, Illinois, United States

Greater Chicago Area

• Played as the servant leader for the Letters scrum team.• Provided assistance with different Product Owners and Business Analysts for any upcoming project sizing and technical solutions and requirements.• Helped the scrum team, both development and business partners, in removing impediments.• Led in planning capacities and stories prioritization on every sprint.• Acted as mediator between the development and business teams by coming up and implementing resolutions on any ‘lesson learned’ from previous sprint.• Provided trainings and assistance in transitioning the scrum team from RTC to JIRA scrum tool to both the development team and business partners. • Created and maintained the Retail Services Letters and Statements shared JIRA scrum board.

Greater Chicago Area

• Played a lead role in migrating the execution of the HP Exstream engine from mainframe to an Unix environment by providing the new structure and streamlined process that eventually used by all North America line of businesses. • Provided team trainings and documentation to easily transition job support from mainframe to Unix environment and eliminated any impact with each of the team members’ current responsibilities and functions. • Served as Technical Lead or SME for the company’s major project to streamline Statements’ sorting and printing process that saved the company $20+MM per year. • Led and supported a major retail client conversion to company’s Statement’s System.• Assigned in developing the team’s batch rerun process for the Statement’s System.• Supported the business partners by providing process knowledge, documentation and reports on critical system metrics.• Provided 24x7 on-call support on rotational basis.

• Acted as the Solutions Architect for multiple major projects. This includes leading multiple teams to come up with technical solutions, risk assessment, impacts and estimates. • Served as Technical Lead or SME for multiple major and minor projects. This includes supporting the project team by providing required documents such as Functional and Technical specifications, reviewing technical cases and data, completing implementation and backup plan, and supporting project implementation.• Assigned and worked on Credit Compliance, new Retail Credit Account acquisition and new Credit Card products projects. • Maintained new process and system documentation. This also includes providing training and support to the members of the team. Also, acted as the team’s go-to person for process and systems inquiries. • Provided 24x7 on-call support on rotational basis.

Mainframe Developer

Mainframe Developer and Production Support.

Supported multiple clients by:• Responsible for coding, unit testing and implementation of the Sears Services System. • Provided 24x7 on-call mainframe support.

Makati Philippines

• Served as the technical lead for a team of 6 application developers.• Led system projects and developed technical specification for the application developers.• Partnered with the business to gather and document project requirements.• Provided 24x7 production support on a rotational basis.

Associate'S Certificate In Project Management, Information Technology Project Management

Bachelor Of Science In Computer Science And Information System, Computer Science