Lorena Castro Email & Phone Number

Extended Career Break to Focus on FamilySpent 2+ years as a homemaker raising 2 children and providing administrative support to the family business, building strengths and skills that can be utilized and applied into work settings including but not limited to: Active Listening, Multi-Tasking, Customer Service, Documentation Management, Office & Administrative Support

• Role Function/Strategic Execution:Office & Logistics Support, Scheduling, Project Coordination, CRM Entry & Maintenance, Administrative Support, Client Coordination Services, Executive Management, Realtor Assistance• Administrative and Project Support: Provided office operations and administrative support to Senior Management, including phone, email, appointment setting and property tours, and performed a wide array of confidential administrative, scheduling, logistics and project and event-related duties handling various tasks without management.• Transaction and Closing Support: Oversaw the transaction progress and provided support in preparing real estate forms and documents, managing deadlines from contract to closing, and ensured all transactions were in compliance with real estate laws for each geographic jurisdiction.• Client Services: Aided and managed clients with the buying and selling of homes and the leasing of properties acting as a first-touch inbound step through showcase, customer service and support, and developing relationships for the Realtors. Provided Realtor assistance through qualifying income leads, prospecting new leads and following up with past leads to make them sales ready for the agents.• Team Morale & Employee Support: Focused on activities that would foster morale, assisting with planning and execution of events for clients, their families and teammates, and recognized and celebrated personal achievements (large deals, birthdays, family events, etc)

Vienna, Va

• Role Function/Strategic Execution: Credit Analysis, Pre-Underwriting, Stakeholder Management, Client Services• Loan Servicing: Ensured exceptional client experience by overseeing the loan process from start to finish. Gathered, analyzed, and reviewed loan documents for preparation for settlement from pre-approval to closing, assuring compliance with bank, regulatory, and investor guidelines.• Applicant Evaluation: Analyzed applicant financial status - personal and business tax returns, credit and property valuation for client income qualification for loan programs. Educated clients on lenders pre-qualification requirements and guided them through the credit bureau’s petition processes to improve their scores when necessary.

Vienna, Va

• Role Function/Strategic Execution: Underwriting, Evaluation & Quality Assurance• Loan Preparation: Prepared and processed FHA, Conventional, and VA mortgage loan files from application through approval. Reviewed loan files and title commitments for document detail, data completion and accuracy of loans to confirm compliance with lender guidelines were met and working diligently to ensure customer satisfaction• Submittal Accuracy: Showed proven ability of submitting files with minimal errors. Average of less than 3 conditions if not fully approved after the 1st submission.

Washington D.C. Metro Area

Role Function/Strategic Execution: HR Administrative Support, Employee Relations & Advocacy, Recruiting Planning & Coordination, Onboarding & Exit, Employee Orientation, Payroll Support, Cross-Functional Collaboration, Business Process Improvement- HR Operations: Administered and supported over 100 employees In the US and internationally, maintaining all human resources responsibilities and advocating for employees including, but not limited to payroll, benefits employee paperwork, onboarding, terminations, recruiting, and handling employee issues that arose. Maintained current policies/procedures and updated as needed, accomplished special projects, and handled confidential information.• Recruiting Coordination: Collaborated with Hiring Managers to assist in identifying and recruiting for talent and assisting to develop effective and efficient recruitment strategies. Oversaw full cycle recruiting – organized advertising and the interviewing process, conducted references and background checks of applicants, and drafted and sent offer letters to candidates selected and assisted with onboarding and orientation.• Employee Onboarding: Conducted orientation training and on-boarding for new hires tracking onboarding paperwork, entering new hire data and providing pertinent information about the organization’s benefits and internal processes.• HR Systems: Assisted the HR Team and liaised with a Workday rep in gathering Internal documentation and preparation to transition and migrate the company from paperwork and eFiles. Received Workday systems training and was tasked with consolidating employee data from emails for Implementation into the new platform. • Employee Social Programming: Supported other employee projects and activities as assigned, including overseeing the planning and coordination of wellness and social initiatives, monthly events, and holiday-related functions. Managed event budgets and secured and selected vendors ensuring successful events.

Washington, District Of Columbia, United States

• Role Function/Strategic Execution: HR Coordination, HR Generalist, HR Recruiting AssistanceHuman Resources Administration: Provided multi-level general human resources support that included recruiting coordination, candidate qualification and communication, managing background and reference checks, new hire paperwork, onboarding, open enrollment, and maintaining employee personal files and assisting with employment verifications.

Bucaramanga, Santander, Colombia

• Developed and conducted a survey of salaries & benefits for the oil & gas industry in the country to compare the mix of pay forms paid by competitors and establish an internal pay structure within the company.• Designed questionnaire according to info needs, gathered data from competitor companies in the sector (traveled extensively along the country to where the companies where located to reunite all information), edited and proofread data, analyzed it using qualitative and quantitative methods, prepared statistical analysis and graphics, reported in writing the analysis and results and presented to the company’s executives.• Designed and implemented staff performance evaluations integrated with compensation plan, in order to maximize efficiency, employee performance and foster employee commitment.• Trained employees in the use of the new compensation system and staff performance evaluation plan. • Participated in strategic branding sessions, focused on redefining the company’s corporate image to better identify long term goals and objectives.

Master'S Degree, Master In Business Administration - Concentration In Human Resources Management

Bachelor'S Degree, Industrial Engineering