As Shop Manager of Five Elephant’s location on KaDeWe’s 6th Floor, I was responsible for maintaining a welcoming and organized cafe atmosphere while providing superior coffee & service in a busy location.Other duties include:+ Liaising with internal management to track KPIs + Retail management: working directly with the KaDeWe Group to track, manage, and sell retail stockI am a trained specialty coffee barista with experience taking TDS and dialing a variety of coffees on various brew equipment.

As General Manager at One Girl Cookies Dumbo, I was responsible for creating an excellent experience for cafe patrons, while ensuring daily operations ran smoothly and in accordance with local laws and company standards. This included crafting high-quality espresso beverages, fulfilling orders with speed, accuracy, and a positive attitude, and meeting each customer's specific needs. One Girl Cookies Dumbo was a high-volume cafe in a tourist district. See below for an overview of some specific duties -+ Manager of a 12-Person Team, including hiring, training, team development & customer-care training+ Catering and events - set up and tear down+ Product ordering and inventory management - alcohol, coffee beans, dairy and non-dairy milks, bottled beverages, pastries and baked goods+ Vendor and client relationship building + Trainee under One Girl Cookies' Kitchen Manager - From February to March 2020 I was trained in OGC's commercial kitchen and I have basic-to-intermediate skill in a commercial kitchen+ COVID-19 - Responsible for cafe operations of 3 Brooklyn cafes; created and implemented health and safety standards, protocols, and resources+ Social Media Manager of @onegirlcookies from May 2020 to October 2020Certified NYC Food Handler. ServSafe and eTips certified.

As acting Executive Assistant at Communities in Schools of Durham, I was responsible for assisting the CEO of CIS of Durham, including calendar management & scheduling, G-Suite management, and social media management. Additionally, I assisted the lead teachers of 3rd & 4th grade during Summer programming at a local Title 1 elementary school.

As a Shift Supervisor, I was a key-holder and manager-on-duty. My responsibilities included opening & closing the store and leading shifts while ensuring customer satisfaction, food safety, and company protocol. Additionally, I was responsible for money management, including managing change funds and completing daily bank deposits. This position gave me significant leadership and team experience, as I interacted with guests, co-workers, and employees with tact, clarity, and authority when appropriate.

As a Tutor in the subjects of English, History, Sociology, and Political Science, I was responsible for helping student athletes to stay focused on their daily assignments, while ensuring their integrity and success. During tutoring sessions, I organized activities to aid with the learning process, and completed daily tutor logs, which included detailed reports of what was accomplished during each session.

As an After School Counselor at Lacy Elementary School, I was responsible for creating and implementing games and activities, while ensuring the happiness, safety, and well-being of the children in my care.