Lorena Toro Email and Phone Number

Focus the majority of time deepening relationships by connectingcustomers to sales specialists and offering appropriate financialsolutions and services to both individual and small business clients.• Assist clients meet their unique life priorities of clients - things like managing expenses, building wealth, managing debt, buying ahome, saving for college or planning for unexpected life events.• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals• Proven customer service skills and the ability to resolve problemsindependently or escalate as needed to promote customersatisfaction• Ability to build solid relationships with teammates, businesspartners and specialists by fostering teamwork, partnership and collaboration• Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements• Applies strong critical thinking and problem-solving skills to meetcustomers' needs• Strong organizational skills including the ability to manage multipleresponsibilities prioritize and delegate while delivering results• Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skill

Opening new accounts and providing convenience services• Complying with all policies, procedures and regulatory bankingrequirements• Ability to make personal connections, engage customers and always be courteous and professional in a team environment andproactively collaborate with others to help customers• Strong communication skills; understand how to tailor product and services solutions to customers with differing needs and offerappropriate recommendations• Adapting, as needed, to meet the ever-changing needs of ourcustomers and the communities where we do business• Partnering with branch team and specialists to connect them to experts who can help with specialized financial needs