Lorena Martin Email & Phone Number

·Perform outreach and outbound engagement to customers (internal) who have been selected by their employer or health insurance provider to receive free health coaching, have received marketing materials around their selection and need to be scheduled for an intake call ·Convert connects to a scheduled appointment ·Ensure MOBE client satisfaction by resolving and responding to participant issues and requests ·Maintain flexibility, be open to new ideas and be willing to take on new responsibilities ·Demonstrate commitment to continuing professional development ·Identify and constructively communicate the need for improvements or enhancements in MOBE programs and services; drive continuous improvement in MOBE programs ·Prioritize and organize personal work to meet deadlines ·Demonstrate analytical, problem-solving and sound decision-making skills ·Perform special projects as defined by manager

Virginia

Contribute positively to a work environment that is flexible, adaptable, and team-based. • Provide, receive, and seek feedback in a positive manner to encourage team building. • Participate in the development and attainment of team and operational goals. • Perform special projects and assignments as needed. • Acquire, demonstrate, and apply effective leadership skills. • Thoroughly understand Customer regulations and expectations. • Complete daily expectations of specified work. • Maintain quality expectations as outlined by management. • Monitor and report workloads on a daily/weekly/monthly basis. • Prioritize workloads to ensure timeliness/quality standards are met. • Respond to incoming inquiries, telephone and/or written, from providers. • Research and resolve inquiries in a professional, timely, and accurate manner. • Document all inquiry activities in the appropriate reporting system. • Provide responses to inquiries in writing. • Knowledgeable in all major NPI and TPGS operating systems. • Identify processing deficiencies and initiate corrective actions. • Suggest ways to improve work processes. • Continuous learning. • Actively participate in ongoing training. • Participate in weekly meetings. • Be prompt, present, and actively participate in required meetings and training. • Complete assessments in a timely manner and to meet/exceed standards as outlined by management. • Seek learning opportunities.

Chattanooga, Tennessee, United States

Similar to a laborer or freight mover, I performed maintenance management and warehouse functions in order to maintain equipment records. I oversaw incoming supplies and equipment to simplify and standardize maintenance data, and raise the quality and accuracy of performance, cost, and parts data through improved maintenance management.