Lorene Shepherd Email & Phone Number

• Serve as contract provisioning specialist for Dice and ClearanceJobs ensuring every order is entered as sold.
• Complete and validate account change requests as submitted, while confirming data is correct.
• Work closely with Compliance in review of suspicious and conflicting data.
• Review cancelled accounts; adjust Client Connect and DHI’s branded websites as necessary to reflect current state of account.
• Collaborate with Audit and Legal teams to provide solutions for Sales concerning potential issues with contracts.
• Partner with internal teams to meet and exceed customer expectations.

West Des Moines, Iowa, United States

• Executed highly visible and impactful strategic initiative to eliminate risk by ensuring employees at different levels of the organization had only the system access needed for their current role and that backups were.
• Performed quality assurance tests of information being furnished to credit bureau agencies for all credit products (cards, home lending, auto, personal lines and loans) to ensure compliance with all applicable.
• Actively collaborated in the build out and implementation of new second level review process to ensure that established controls were working effectively including drafting the procedure and facilitation of calibration.
• Effectively onboarded and trained nine offshore employees in Philippines including second level reviews of work and coaching.
• Active member of Pulse Action Team charged with facilitating engagement through recognition, career progression opportunities, and sharing of ideas across the team.
• Workforce Outcomes Chair for Disability Connections, an employee resource network, June 2023 – April 2024. The mission of Disability Connection is that of supporting employees with disabilities, including caregivers.

West Des Moines, Iowa, United States

• Acted as litigation single point-of-contact by researching and responding to escalated and complex requests from outside counsel.
• Interacted independently, proactively, and creatively, with a high level of professionalism, confidentiality, and urgency, with all levels of customers, peers, and senior management.
• Collaborated and consulted with internal and external partners to provide feedback, and credibly challenge issues where needed, to drive exceptional business solutions and accomplish key business targets.
• Subject Matter Expert for Home Equity, Co Loss Mitigation, and Quality Assurance/Quality Control, distributed work and provided work direction, while leading peers through change including coaching and training, and.

Des Moines, Iowa, United States

• Managed a high-volume pipeline of mortgage applications at different stages from final underwriting decision through closing and funding including pre-funding quality assurance audits.
• Balanced settlement statements, scheduled mobile notary, ensured clear title
• Subject matter expert for specialized closings such as NY CEMA (Consolidation, Extension and Modification Agreement), Simultaneous Assumptions, and Trusts)