Junior Software Developer with a Diploma in Full stack Software Development from the Code Institute. Proficient in HTML, CSS, JavaScript, Python. I am eager to gain entry into the tech industry into an exciting development team where I can grow and contribute! I have 30 years experience in Customer Care, coaching and team management Telecommunications. I am a valuable team-player with strong communication skills and effective problem-solving ability.
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StudentCode InstituteBerlin, De
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StudentCode Institute Apr 2024 - PresentDublin Und Umgebung
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Business Customer Consultant Field ServiceB&B Media Net Gmbh & Co. Kg (Vodafone Partner Agentur) Jan 2016 - Aug 2018Nord-Ost Brandenburg,
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Team - Manager CallcenterD+S Europe Mar 2015 - Oct 2015Frankfurt (Oder), Brandenburg, Deutschland- Coaching of the 35 employees (communication, technical, sales)- Recognising and highlighting development potential.- Motivational coaching- Realisation of the client's quality specifications- Increase in sales rate from 1.4% to 4.6% in 5 months
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Team Manager Call-CenterCall24 Tele-Marketing Gmbh Mar 2014 - Feb 2015Frankfurt (Oder), Brandenburg, Deutschland- Supervision of three operational B2C and B2B projects- Development and implementation of the client's quality specifications- Development of new structures to achieve the key figures- Training and coaching of 30 employees (technical and communicative)- Increasing the sales closing rate from 8.6% to 13% in the last 6 months
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ProjektmanagerInvoco Helpline Gmbh Jul 2013 - Nov 2013Berlin, Deutschland- Development of a new project as a second location for the company group (Swiss telecommunications company)- Budget responsibility for 65 FTE- Coaching and development of the multilingual team (F, I, E, D)- Development and coaching of the team leaders- Cross-location coordination of deployment plans- Direct interface to the customer (client) -
Chief Operating OfficerMedia-Mind Gmbh May 2008 - Jul 2012Wien, Österreich- Company management (budget responsibility 16 million euros/year)- Personnel responsibility for over 35 employees in 4 countries (technical and disciplinary)- Development of multilingual call centres (F, I, E, D, TR, ES)- Evaluation of new international company locations for the group of companies- Support and coordination of international partner companies- Recruiting the managing directors and their staff
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Leiter Support Und CallcenterEasy It Solutions Dec 2007 - Jan 2008Wien, Österreich -
Leiter EinsatzlenkungKonica Minolta Business Solutions Austria Gmbh May 2006 - Feb 2007Wien, Österreich -
Shop LeiterUpc Austria Gmbh Mar 2004 - Apr 2006Wien, Österreich -
ProjektmanagerSwisscom Services Ag Nov 1999 - Jul 2000Sankt Gallen, Schweiz
Lorenz Bächtold Education Details
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Software Development
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Wbs Training1 -
Wbs Training Ag2
Frequently Asked Questions about Lorenz Bächtold
What company does Lorenz Bächtold work for?
Lorenz Bächtold works for Code Institute
What is Lorenz Bächtold's role at the current company?
Lorenz Bächtold's current role is Student.
What schools did Lorenz Bächtold attend?
Lorenz Bächtold attended Code Institute, Wbs Training, Wbs Training Ag, Wu Executive Academy.
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