Melissa Lorenz Email & Phone Number

Brewster, Ny, Us

Carmel Hamlet, New York, United States

Danbury, Ct

• Computed employee data into ADP system proficiently to ensure timely and accurate processing of payroll• Assisted in the restructure and audit of the filing system to ensure accuracy and efficiency while maintaining employee privacy• Audit other processors’ work to guarantee proper entry of employee information• Collaborated with department on a weekly basis to produce more efficient delegation of work flow

White Plains, New York

• Supervised a team of 20 to enhance sales and communication skills to provide an exceptional customer experience• Created daily workflow systems to produce a clean and efficient stock room• Motivated team to sell at their full potential by implementing competitive challenges• Strengthened teams’ sales and communication skills by leading by example and initiating daily skill drills• Recognized on multiple occasions in Store for excellent customer service based on numerous letters, emails and phone calls from customers.

Palm Beach Gardens, Fl

• Participated in set up and takedown of Sales Events to secure timely completion as well as the safety of all participants and merchandise• Built and maintained a clientele by understanding their needs, managing their concerns and developing rapport to generate repeat business• Exceeded quarterly goals of $68,200 by 120% and ranking #3 in a department of 20 by selling an average of $270/hour • Recognized by manager for excellent service

Palm Beach Gardens, Fl 33410

• Supervised a team of 6, establishing goals to maximize department productivity• Maintained a consistent flow of insurance and patient payments, achieving a minimum of $500K in collections per month• Coordinated weekly department meetings to discuss department results, team building exercises and to maintain focus on personal and department goals• Developed a results-oriented monthly performance bonus structure for staff• Developed and maintained statistical data reports through excel for senior management

Boca Raton, Fl 33432

• Managed a team of 6 in the verification, billing and collection of surgical procedures• Executed employee quality reviews to develop employee strengths, identify and improve weaknesses and to ensure both company policy, and Federal and State Guidelines are met

Boca Raton, Fl 33432

• Adjudicated insurance and patient adjustments as appropriate to ensure accuracy of patient account balance• Effectively interpreted payer contracts and Explanation of Benefits• Expert in Medical Health Insurance Benefits for assisting patients with account reconciliation

Bachelor'S Degree, Psychology

I will complete my Bachelor's Degree in Psychology by fall 2019.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General