Amber Wright Email & Phone Number

Lake Carmel, New York, United States

- Create and maintain a therapeutic environment forming interpersonal relationships with 100+ patients, visitors, along other faculty staff ensuring patient confidentiality.- Supervise patients, documenting behaviors and actions in patient's charts and communication log; maintaining detailed records of patient information.- Conduct hourly room checks, in conjunction with other staff, to assure correct head count for the following shift; communicating to the next shift staff any events or important information.- Monitor dinner lines served once a night and medication lines two times a night at specific times to ensure patients stay on schedule and maintain order; escort patients to doctors/nurses within the facility as well as hospital if needed.- Lead two drug and alcohol rehabilitation related group therapy meetings each night including topics such as anger management, managing triggers, etc. to promote collaboration, build support networks between patients, and provide resources.- Organize patient information of approximately 20 - 30 patients documenting notable events or complaints, collaborating with supervisor and case managers notifying of any behavioral issues to assist in implementing further treatment adjustments.- Coordinate admissions, assisting other staff in the set up and completion process including searching patients and belongings and orienting patients to new units and guidelines for upwards of 15 new patients each night.

New York, New York, United States

- Manage large call volumes of approximately 30 - 40 customers each shift providing information and fulfilling questions/requests with excellent customer service.- Maintain and organize inventory of rotating seasonal apparel and accessories.- Actively stay informed about current sales offerings and loyalty programs to provide customer with a precise and satisfactory visit- Provide customers with high quality service while sustaining brand standards and values anticipating customers needs ensuring customer satisfaction.- Guide customers through the process of selecting an ideal style and fit.- Meticulously operated POS system transitions including ash, credit, exchanges, returns, orders, and refunds securing accurate cash flow

Bachelor Of Arts - Ba, Psychology

Bachelor Of Arts - Ba, Psychology