Active participant in Information Security and Cybersecurity awareness training and educationTake part in monthly phishing campaigns to identify social engineering and other attack methods used to exploit the organization.Assist fellow team members with accessing, operating and troubleshooting various computer applicationsProvide technical support, customer service, solve problems and answer inquiries due to system errors for customers and business partnersEvaluate and determine entitlement to and the continuance of the claimant’s benefits. Initiated and computed online PIA computations. Respond to retirement, disability, and survivor benefit inquiries, utilizing multiple correspondence documents using Microsoft office programs. Research, identify, and adjust missing or incomplete employer identification information to update the Master’s Earnings File and provide accurate Itemized Detailed Earnings Statements to the requestor. Analyze and adjust systems information to process requests for certified earnings records.

Developed and implemented effective security education programs for team members to maintain the security of computer files against unauthorized modification, or destruction. Managed implementation of security programs and risk management framework tools.Worked with the security team to harden the corporate firewall. Utilized database management skills to minimize shortage results on site.Worked with the security team to install physical security equipment.Responded to and managed any major operational issues, events, or incidents.Responded to any customer service inquiries, or issues.