-Empowered merchants to maximize the potential of the BigCommerce platform through personalized training and education.-Delivered comprehensive training sessions on platform features, search engine optimization (SEO), and conversion rate optimization (CRO) to help merchants grow their businesses.-Developed and implemented tailored learning strategies, enabling clients to navigate and utilize advanced e-commerce tools effectively.-Provided actionable insights on improving online visibility, enhancing user experience, and driving customer engagement.-Collaborated with internal teams to create educational resources, ensuring merchants had access to up-to-date and impactful content.-Strengthened client relationships by addressing individual needs and equipping them with the knowledge to succeed in a competitive e-commerce landscape.

-Provided front-line technical support to e-commerce merchants, ensuring seamless operation and optimization of their online stores.-Assisted merchants in troubleshooting platform-related issues, including website functionality, app integrations, and payment processing.-Delivered exceptional customer service by guiding users through technical challenges and offering clear, actionable solutions.-Utilized problem-solving skills to resolve complex issues efficiently, ensuring minimal downtime for clients' businesses.

Integration Engineer – Shopify ApplicationsSpecialized in JavaScript development and integration for Shopify merchants, ensuring seamless application functionality and user satisfaction.Facilitated the installation and configuration of Shopify apps on merchants' websites, troubleshooting issues and ensuring a smooth onboarding process.Collaborated with development teams to optimize app performance and address merchant-specific customization requests.Provided technical support and clear communication to merchants, ensuring their understanding of app functionality and benefits.Documented integration processes and merchant feedback to inform future app improvements and updates.

Plumber – New Construction SpecialistContributed to large-scale commercial and residential plumbing projects with a focus on new construction. Notable achievements include working on iconic landmarks such as Yankee Stadium and the Plaza Hotel.Installed and maintained plumbing systems, ensuring compliance with all building codes and safety standards.Collaborated with contractors, architects, and engineers to execute plumbing solutions for high-profile developments.Skilled in blueprint interpretation, piping installation, and system testing for water supply, drainage, and gas systems.Recognized for efficiency, attention to detail, and ability to meet project deadlines under tight schedules.