Lorenzo Ruiz Email & Phone Number

Albuquerque, New Mexico, United States

As a Technology Support Specialist for a large tax company, I was responsible for providing excellent customer service to employees, assisting them with troubleshooting technical issues related to websites, servers, and tax forms. My proficiency in utilizing various software systems and tools, as well as my exceptional multitasking skills, allowed me to efficiently manage multiple tasks simultaneously while providing prompt assistance to clients. My problem-solving skills enabled me to address complex issues and provide resolutions with minimal escalation, leading to high levels of client resolution and satisfaction. I utilized my strong communication skills to collaborate effectively with cross-functional teams to ensure prompt resolution of technical issues, and efficiently address customer concerns, while maintaining a positive and professional demeanor. My responsibilities included answering inbound calls, conducting online research to identify and diagnose technical issues, and working collaboratively with other departments to find solutions to complex problems. I also maintained detailed records of customer interactions and technical issues, in order to improve the company's overall service and support. Through my dedication to providing exceptional service and support, I helped ensure that the tax company's employees had a positive experience with our technology and software systems.

Responsible for assisting clients of an education company with enrollment and providing technical support for the contracted company's website. I regularly communicated with clients over the phone, providing exceptional customer service and helping them navigate the enrollment process. In addition to enrollment, I was also responsible for assisting clients with technical issues related to the website, account logins, and password resets. My main responsibilities were enrollment and to troubleshoot and resolve issues in a timely and efficient manner, while ensuring a high level of customer satisfaction. Demonstrated excellent problem-solving skills, strong communication skills to explain technical concepts and procedures clearly and effectively, and the ability to quickly and efficiently resolve technical issues. Maintained a high level of professionalism and patience while assisting clients with various technical difficulties. Additionally, I effectively communicated with other team members and supervisors to ensure that all customer concerns were addressed promptly and efficiently. Overall, my experience has equipped me with exceptional customer service skills, a keen attention to detail, and a solid foundation in website and general technical support.

Warsaw, Indiana, United States

Responsible for operating machines, monitoring and recording production volume, inspecting final products for quality, and maintaining a safe and clean work area. Processed customer orders and ensured that the product is of top quality, correctly labeled, and packaged in the right box size with proper paperwork. Required to handle and lift heavy objects, effectively communicate, have knowledge of Flexaust product lines and construction, use factory tools and machines, and have proficiency in taking measurements. Typical duties included operating machines, maintaining equipment, reporting labor and materials used, communicating with supervisors, packing, labeling, moving products to the shipping area, inspecting and trimming products, and ensuring safety and cleanliness. Kept high standard of quantity and quality of products packed, order processing accuracy, teamwork, positive attitude, exceptional attendance, cleanliness, and adherence to safety protocols.

Demonstrated commitment to food safety procedures, while providing exceptional 2nd mile service in a restaurant setting. Skilled in food preparation and setup, adhering to operational excellence protocols, and ensuring proper quality of goods and services. Required excellent customer service and interpersonal skills, with the ability to work effectively in a team or independently. Detail-oriented with strong communication skills, able to multitask, lift heavy objects on a consistent basis, and work efficiently in a fast-paced environment. Exhibited a servant spirit, strong sense of stewardship, and was consistent and reliable in meeting duties assigned by culinary or service staff.

Developed strong communication and interpersonal skills through daily interactions with customers. Processed customer orders with accuracy and efficiency while providing exceptional service. Utilized attention to detail and ability to multi-task to enable me to handle high-volume sales and maintain a clean and organized work environment. Gained experience in handling cash and operating point-of-sale systems to ensures a smooth and secure transaction process. Worked collaboratively with my team to ensure the smooth operation of the restaurant, and maintained commitment to upholding company standards for customer satisfaction, food quality, and safety.