Loreto Osa Email & Phone Number

8F Zeta Tower, Bridgetowne By Robinsons, Quezon City

• EMPI Remediation: Execute strategies to identify and rectify discrepancies in the EnterpriseMaster Patient Index, ensuring data integrity and consistency across the electronic healthsystem.• Patient Chart Creation: Efficiently create patient charts within the electronic health system,adhering to established protocols and guidelines.• Data Field Updates: Regularly review and update patient data fields to reflect the mostcurrent and accurate information, maintaining compliance with relevant healthcarestandards and regulations.• Collaboration: Collaborate with cross-functional teams, including IT, data management, andhealthcare providers, to streamline processes and enhance the overall quality of patientinformation.• Quality Assurance: Conduct regular audits and quality checks to identify and address anydiscrepancies or errors within patient charts and associated data fields.• Training and Support: Provide training and support to healthcare staff regarding properprocedures for chart creation, data updates, and overall adherence to EMPI remediationprotocols.• Understand and comply with company/client agreed compliance standards.• Other duties as may be assigned.

Quezon City, National Capital Region, Philippines

• Responsible for providing support for inquiries generated through Zendesk.• Support is provided for customers across the USA and Canada.• Provides timely and accurate responses related to the Client’s services.• Offers prompt professional support for customers' various inquiries.• Ensures a complete and current understanding of new processes.• Manages cases and workload to ensure timely and effective updates inaccordance with functional service levels.• Participates in and attends training activities facilitated/identified by theClient.• Provides professional support aiming for excellent customer satisfactionand first-call resolution ratings.• Exceeds the metrics provided by the clients.• Communicates clearly and effectively with customers, colleagues, andmanagement to quickly resolve issues and ensure customer satisfaction.• Maintains a positive, empathetic, and professional attitude towardcustomers and clients at all times.• Provides assistance during the training of new hires.• Coaches and trains agents to improve customer interaction and processnavigation.• Offers knowledge, resources, and information to support agents.

Awqaf Complex, Block 12, First Floor – Kuwait

Tera Towers, Bridgetowne C5, Quezon City – Philippines

Scout Santiago Barangay Laging Handa, Quezon City – Philippines

Citibank Center, 8741 Paseo De Roxas, Makati City – Philippines