Loretta Drago Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

I was responsible for developing, maintaining and leading Catholic super's employer driven strategy particularly in the key areas of education, healthcare and transport. My primary role to generate new employer leads and drive more default business to the fund. I did this through tailored and well defined employer offers that integrated superannuation, advice and banking. I contributed to the ongoing development and marketing of our brands to maximize retention and growth.

Melbourne, Australia

Responsible for all service centre management for both members and employers. Leading the inbound & outbound call centre which included the coaching and mentoring of all Superannuation Specialists. I integrated and coordinated the member engagement program, onboarding new members to the fund. Business development was a major focus to deliver efficient, innovative and effective delivery services to internal & external customers.

Melbourne, Australia

I sourced and managed a team of 15 Client Service Managers located nationally. My team was responsible for member education, employer relations and building Catholic Super's brand. My role focused on the development and coaching of the team to ensure quality throughout the member and employer journeys.I was responsible for event management which involved engaging with key clients and sponsors to establish partnerships that led to Catholic Super being their default fund.

Melbourne, Australia

Responsible for the management of the funds relationships with its employers and key stakeholders, This included managing the range of educational services to employers and their staff with the objectives of increasing member numbers, retention and funds under management in order to achieve and exceed overall business objectives.I achieved this by maintaining close relationships with our member and employer services team, service providers, key executives and account managers,.

Melbourne, Australia

Responsible for managing the Administration Team, Service Centre and the Client Service Officers. Meeting with key employers to ensure customer satisfaction and member growth objectives were met.