Loretta Harris Email & Phone Number

Lake Charles, Louisiana Area

Lake Charles, Louisiana Area

Develop and set revenue sales and marketing strategies for the hotel. Regularly sell hotel rooms, meeting space and food and beverage through direct client contacts.At Holiday Inn® we want our guests to relax and be themselves:• Be you by being natural, professional and personable in the way you are with people. Get ready by taking notice and using my knowledge so that I know what the guest needs. Be prepared for anything. Show care by being thoughtful in the way I welcome… Show more Develop and set revenue sales and marketing strategies for the hotel. Regularly sell hotel rooms, meeting space and food and beverage through direct client contacts.At Holiday Inn® we want our guests to relax and be themselves:• Be you by being natural, professional and personable in the way you are with people. Get ready by taking notice and using my knowledge so that I know what the guest needs. Be prepared for anything. Show care by being thoughtful in the way I welcome and connect with guests. Take action by showing initiative, taking ownership and going the extra mile for the guest and our brand.Duties and Responsibilities• Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales.• Manage day-to-day sales activities, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance and recognize good performance.• Work with other department managers to ensure proper staffing levels based on guest volume.Guest Experience:• Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience.• Develop relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales and catering/banquet services.• Schedule business / group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.• Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions.Perform other duties as assigned that may also serve as manager on duty. Show less

Human Resources, Human Res.

Bachelor Of Business Administration (B.B.A.), Human Resources Management And Services

Marketing