SDE - Support Coordinator for SED Community

▪ Partner with Sales Team to manage NICE (InContact) customer renewals moving to End of Life support. Engaged in pricing negotiations, upgraded licenses onto new platform - CXOne and added value by streamlining the process. 1MM Maintenance Revenue.▪ Managed Nexidia (Analytics) software renewals. Provided quotes, close maintenance contracts, reactive past due revenue and negotiate subscription terms. 1.5MM Maintenance Revenue.▪Southern Cone Territory - Assigned 350 contracts annually, reactivated past due contracts ($750,000), exceeded annual Target Revenue numbers by selling multi-year renewals and upgrading current customer platforms. Held customer engagements, hosting daily meetings on teams, processing of new transactions, and making sure customers are moved into our new Salesforce (Azure) platform. ▪Primary objective for our team is to meet customer satisfaction objectives; closed over 250 customer renewals per year and navigated relationships with Sales, Legal, Finance, Global Support and Customer Care departments to resolve critical service-related issues for customers.

▪ Partner with sales team, regional director and support specialists to ensure successful implementation of the on boarding process for new members. Central point of contact for members and sales for post-sale support, contract execution and linkage of members to the Navigator program.▪ Partner with sales to increase adoption and usage of Navigator’s portfolio of programs, for Food, Medical and Business products which resulted in growth of business and ROI for members. ▪ Created member awareness of Navigator’s portfolio of products, tools and technologies, reinforcing the value of Navigator programs through ongoing promotions with distributors and vendors.▪ Provide direct support and analytics to identify, track, and present members business trends and opportunities to drive member utilization by running business reports for Optimization rebates and back up data on checks issued for volume discounts on spending.▪ Provide superior customer service on member requests to ensure resolution within a given timeframe.

▪ Relationship building with customers to drive ADP retirement offerings.▪ Cold Calling and tracking leads using SalesForce to establish a pipeline.▪ Worked with Broker Dealer on new business by selling 401k plans to customers.

▪ Audited, Renewed and Upgraded Enterprise clients on a SaaS model. ▪ Performer 75M quota, achieved 110% annually YOY while closing 50+ quarters.▪ Strategically aligned resources internally to obtain a superior sales strategy.▪ Enable cloud transformation by developing solutions to add service offerings.▪ Planned weekly calls, set up meetings and presentations for the sales team.▪ Identified opportunities and potential at risk renewals to mitigate lost revenue.▪ Managed partner relationships to fully integrate account team.▪ Maximized and increased sales penetration at existing accounts.▪ Detailed analysis of business trends, industry focus and competitive reporting.

▪ Account Manager relationships with Enterprise customers ~ 10+ annually.▪ Measured weekly to drive contract renewals 30, 60, 90 days advance term.▪ Ensure full satisfaction with product technology and services. ▪ Maximized Quota (75M)by Upselling multi-year renewals using data analytics.▪ Transforming business requirements into proposals while negotiating contracts.▪ Upsell additional customized solutions during the renewal sales cycle.Recognized and awarded (9) times for exceptional performance in all areas of technical support, customer relationship management, and sales performance since the start of the tenure.

Collaborated with sales and licensing to improve operational efficiency.Leader of product rollout on Vantive CRM to Northeast team 20+ professionals. Provided training and guidance integrating customer base into Oracle's Financial platform while adhering to internal business practices.