Loretta Johnson Email & Phone Number

• Lead risk assessment, process improvement, and Controls portfolio evaluation at JPMorgan Chase.• Implements independent testing, adjusts policies, executes remediation, and prevents issues.• Mitigated potential valuation risk concentrations to ensure financial stability.

Chicago, Illinois, United States

Oversight agent for constructive improvement in the audit/control environment.Mitigates risk by reviewing completed work to verify consistency, quality and conformance.Maintains audit readiness within digital content by monitoring performance data and forecasts business results for stakeholders and high level management.Performs procedure management to ensure risk and compliance policies support regulatory guidelines.

Internet producer and project manager for continuous improvement change management requests.Captured visual content and edited general assignment stories for multiple platforms.Created website articles, including graphics, photos and audio.Managed day-to-day uploading in with variety of content management systems, including Adobe Experience Manager.

Analyzed loan risk and reviewed loan conditions and requirements.Reviewed titles and appraisals to validate properties to meet insurer and guarantor guidelines.Evaluated applicant assets and credit history to determine willingness and capacity to repay proposed mortgage obligation.Collaborated with loan originators and processors to correctly review and assess applications and risks.

Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.Developed a strong knowledge of The Regulatory Credit Policy and Risk Rating framework.Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.Prepared VA and Conventional loans for final clear to close. Coordinated all closing request from sales and other departments.

Burr Ridge, Il

Work with both elementary and middle school teachers. Assist students to achieve success academically and socially. Implemented a positive discipline plan which promotes student responsibility, problem solving skills, and student accountability. Provides one-on-one assistance to children struggling with specific subjects and/or completing assignments.

Performed and managed day to day accounting using Quickbooks, Excel, and Microsoft Word. Provided excellent customer service skills. Supervised incoming and outgoing customer calls; helped answer routine questions about the company. Communicated with customers, team members, and vendors to answer questions, disseminate or explain information. Compiled, copied, and filed records of office activities and business transactions. Ordered materials, supplies, and equipment. Developed market strategies to improve business processes.

Instructed students individually and in groups, using various teaching methods such as lectures, discussions, and demonstrations. Prepared, administered, and graded tests and assignments. Trained students to assist in youth activities and special events. Designed courses to enhance educational leadership development. Reported students progress to parents. Supervised indoor and outdoor play activities.

Received and processed orders for products and services within the call center. Interviewed, recruited, hired, or discharged personnel. Trained and supervised a team of ten to effectively cold call, trace, and qualify prospective clients through direct sales. Recruited and interviewed candidates for customer service positions. Resolved customer inquiries and complaints. Prepared reports and documented project activities.

Coordinated team member training programs. Performed day to day helpdesk, end-user troubleshooting, equipment purchasing, asset management, data security, disaster recovery, and future planning. Carried out technical analysis and system administration duties on a daily basis. Managed database systems for tracking client records. Conducted changes to existing database computer systems. Resolved network access issues.

Managed support team project pertaining to company moves, add, and changes of network connectivity. Developed projects plans, including project scope, timeliness and resource requirements as project manager. Tested applicants, trained business units and gathered user feedback to ensure successful system implementation. Team leader for business units and management as a liaison to help solve hardware and software needs for clients and partners. Utilized Microsoft Access to develop a lead tracking system.