Loretta Norris Email & Phone Number

Work closely with Digital Media Operations Manager, Interactive Supervisor and Media Planners to identify billing disputes, assist with monthly budgets, and resolve any issues to ensure existing and new invoices are actualized correctly.Upload billing files, input media buys in billing system, process a high volume of invoices and resolve discrepancies to ensure adjustments and corrections are made on a timely basis and invoices are paid promptly.Maintain and update MBR (Management Budget Report) and respond to emails/telephone inquiries regarding the status of existing buys, campaigns, and invoice payments.

Managed programming, formatting, marketing, avail allocations, and Schout files in the West-ROC for TWC including the Los Angeles Interconnect and Hawaii. This included maintaining 200+ inventory types in West-Eclipse for many sports and special programming along with inventory types for LA Interconnect partners (Charter, Cox, Verizon, AT&T) and TWC corporate across 47 cable networks.Established and maintained successful relationships with Traffic, Inventory, Sales, and Finance departments, and MSO’s (AT&T, Charter, Comcast, Cox, Direct TV, Dish Network, and Mediacom Communications).Persistently worked with Account Executives and Media Sales Assistants to ensure all orders were entered and exported correctly and the proper copy was applied to all orders.Facilitated traffic operations processes and troubleshoot any related order exporting errors, programming issues, verification results, and commercial copy data to diagnose problems with schedule delivery, meeting deadlines, break structures, and recover any lost revenue.Collaborated with other TWC departments and coordinated training for new hires and cross training on departmental duties to increase efficiencies and backup Traffic Managers/Supervisors as needed.

Maintained and updated internal programming databases focusing on LIVE sporting events, specials, scheduling inventory types, formats, monitoring high profile programming including NCAA Basketball/Football, MLB, NBA, NFL NHL regular season/playoff games, and Golf/Tennis Tournaments for ESPN, ESP2, FOX Sports, FX, Golf/Tennis Channel, TBS, and TNT networks.Created and managed weekly/monthly/quarterly programming collateral, including programming grids, newsletters, and programming one sheets. Assisted with establishing and maintaining relationships between Adlink, their cable networks, and Interconnect cable partners regarding programming updates, avail and format changes.