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Experienced technology professional adept at guiding clients in selecting products to achieve their wellness goals, while effectively communicating feedback for operational improvements. Former Workforce Management Specialist, I managed communications across global markets, addressed outages, and optimized scheduling through data analysis.
Jpmorganchase
View- Website:
- jpmorganchase.com
- Employees:
- 213060
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Client Service AssociateJpmorganchaseChicago, Il, Us
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Agent In Charge | Retail Operations LeadBud And Rita'SChicago, Il, Us -
Retail Operations AssociateNature'S Grace And Wellness, Llc Mar 2024 - PresentVermont, Illinois, Us• Advise customers on product selections tailored to their preferences, desired effects, and wellness goals• Relay customer feedback and operational concerns to management for continuous improvement• Engage in ongoing professional development and training to enhance skills and knowledge• Maintain adherence to local and state regulations for the sale and distribution of cannabis products. -
Workforce Management SpecialistPaypal Nov 2020 - Mar 2024San Jose, Ca, Us• Communicated directly with onshore and offshore sites to triage outages and regulate customer impact• Examined forecasted data in the NICE IEX WFM integrated system to make informed scheduling decisions• Managed numerous domestic and international markets via CCPulse and worked directly with site leaders• Assembled reports for stakeholders to communicate the progress of daily and quarterly goals -
Real Time AnalystVenmo Dec 2018 - Nov 2020New York, Ny, Us• Observed real time workforce changes to identify areas of improvement in scheduling process• Collaborated with cross functioning teams in order to identify KPI’s impacting service level agreement• Managed real-time agent activity while balancing daily attendance updates -
Technical Support SpecialistVenmo Jun 2018 - Dec 2018New York, Ny, Us• Communicated through numerous mediums with users regarding concerns and product offers• Educated customers on how to properly utilize the mobile payment services and solve technical issues• Helped identified new ways to improve internal and external processes for users
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Member Services AgentRaise Oct 2016 - Jun 2018Chicago, Illinois, Us• Completed an average of 45 inbound calls per shift• Promoted and advertised campaigns while delivering exceptional customer service• Conducted investigations of fraudulent charges against users account while maintaining users trust in company -
Merchant Development Representative - SeasonalGroupon Jun 2016 - Aug 2016Chicago, Il, Us- Managed a pipeline of 250 business through Salesforce CRM system - Generated new campaigns for clients focusing on retaining and maintaining customers - Prospected new business leads through warm calling for all of North America -
Gear Up Peer AdvisorMichigan State University Sep 2014 - May 2016East Lansing, Mi, Us-Assembled workshops for over three hundred high school students to increase their readiness for college-Mentored underrepresented students and provided academic guidance-Helped develop programs that can support low income parents -
Campaign FundraiserMichigan State University Sep 2012 - May 2016East Lansing, Mi, Us-Raised over $35,000 from nearly 300 donors -Fulfilled 50 cold calls per shift -Collectively worked with a sales team to complete short and long term goals
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Resident AssistantMichigan State University Aug 2013 - May 2014East Lansing, Mi, Us-Ensured the safety and security for over 500 students in the residence halls-Facilitated 10 university programs per semester to promote diversity and inclusion-Supported students academic success in undergraduate residence hall
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World Class InternC.H. Robinson May 2015 - Aug 2015Eden Prairie, Minnesota, Us• Overseen $450 million worth of merchandise over a three-month span• Accountable for the day-to-day logistics for one of the company’s largest accounts• Isolated and analyzed detention charges to reduce cost and improve operation processes -
Web Mortgage Banker InternQuicken Loans Jun 2014 - Aug 2014Detroit, Mi, Us-Tracked statistics and conversions to help increase bankers overall production-Reviewed 60 sales calls weekly and provided feedback to assist in the training/development of mortgage bankers-Team leader of multiple projects for sales team -
Peer EducatorTeen Hype 2011 - 2012Detroit, Michigan, Us
Loretta Perkins Skills
Loretta Perkins Education Details
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Michigan State UniversityCommunications And Sales Leadership Minor
Frequently Asked Questions about Loretta Perkins
What company does Loretta Perkins work for?
Loretta Perkins works for Jpmorganchase
What is Loretta Perkins's role at the current company?
Loretta Perkins's current role is Client Service Associate.
What is Loretta Perkins's email address?
Loretta Perkins's email address is lo****@****nmo.com
What is Loretta Perkins's direct phone number?
Loretta Perkins's direct phone number is +151732*****
What schools did Loretta Perkins attend?
Loretta Perkins attended Michigan State University.
What are some of Loretta Perkins's interests?
Loretta Perkins has interest in Children, Education, Human Rights, Arts And Culture, Health.
What skills is Loretta Perkins known for?
Loretta Perkins has skills like Microsoft Office, Microsoft Excel, Powerpoint, Prezi, Sales, Banking, Social Networking, Blogging, Facebook, Social Media Marketing, Public Speaking, Social Media.
Who are Loretta Perkins's colleagues?
Loretta Perkins's colleagues are Shubham Goel, Dainela Salcedo, Nathifa Rose, Himanshu Panchal, Neeladri Dhar, Maggie Carne, Deepa R.
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