Loretta Ridley Email & Phone Number

United States

•Monitor all standard collection procedures according to PHL policy to minimize loan delinquencies.•Assist mortgagers in bringing their accounts current by contact thru inbound/outbound calls and establish a repayment plan. •Enter data into the system and update account information •Process incoming payments over the phone for current and delinquent accounts•Document and maintain on-line collection history detailing events to bring account current, financial information on accounts that need payment arrangements to help be successful•Refer all mortgagors who do not have the ability to bring loan current to the Mitigation Department•Complete performance standards on each daily assignment of loans

United States

•Updating client information on all accounts handle and calling customer that were pre-qualified for programs. •Soliciting certain programs to help customer pre-sell their homes before foreclosure actions. •Handle many accounts in a thirty days process, also able to work multiple computer system at the same time. •Send out request forms and letters enter information into the bank systems and reaching goals that were required.

United States

•Customer service which includes extracting and receive calls from customers with active accounts; make arrangements that are effective for both customers and business. •Input all information to help with accounts and updated customer information Processed car payments and prepared accounts for repossessions, researched and prepared reports for active auto loan accounts. •Handled numerous accounts in different queues Managed difficult accounts that were hard to reach in different time zones.

Hartford, Connecticut Area

•Intense customer service - Answered all tax questions, account inquiries, billing adjustments, etc. •Supervised office duties when necessary Processed and prepared tax bills and payments for real estate properties, cars and businesses in the Greater Hartford area. •Assist with tax sales, processed and prepared tax refunds. •Make arrangements with customers who needed assistance in registration of vehicles.