Loretta Ridley Email & Phone Number

United States

• Monitor all standard collection procedures according to PHL policy to minimize loan delinquencies.
• Assist mortgagers in bringing their accounts current by contact thru inbound/outbound calls and establish a repayment plan.
• Enter data into the system and update account information
• Process incoming payments over the phone for current and delinquent accounts
• Document and maintain on-line collection history detailing events to bring account current, financial information on accounts that need payment arrangements to help be successful
• Refer all mortgagors who do not have the ability to bring loan current to the Mitigation Department

United States

• Updating client information on all accounts handle and calling customer that were pre-qualified for programs.
• Soliciting certain programs to help customer pre-sell their homes before foreclosure actions.
• Handle many accounts in a thirty days process, also able to work multiple computer system at the same time.
• Send out request forms and letters enter information into the bank systems and reaching goals that were required.

United States

• Customer service which includes extracting and receive calls from customers with active accounts; make arrangements that are effective for both customers and business.
• Input all information to help with accounts and updated customer information Processed car payments and prepared accounts for repossessions, researched and prepared reports for active auto loan accounts.
• Handled numerous accounts in different queues Managed difficult accounts that were hard to reach in different time zones.

Hartford, Connecticut Area

• Intense customer service - Answered all tax questions, account inquiries, billing adjustments, etc.
• Supervised office duties when necessary Processed and prepared tax bills and payments for real estate properties, cars and businesses in the Greater Hartford area.
• Assist with tax sales, processed and prepared tax refunds.
• Make arrangements with customers who needed assistance in registration of vehicles.