Loretta Sharp Email and Phone Number
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As a Supervisor at Swagelok, I lead the Global Customer Visitor Experience Program, which aims to create memorable and strategic visit experiences for our customers around the world. I have over 6.5 years of experience in project management, communication skills training, and software implementation at Swagelok, a global leader in fluid system solutions.I manage a team that collaborates with over 80 Sales and Service Centers and corporate associates to plan and execute business meetings, facility tours, and events for our visitors. I also accompany the Swagelok flight crew on flights to welcome and farewell executive visitors. My team and I are proud to be the 2022 winners of a Swagelok Innovation Award for designing a customer wall of fame display. Additionally, I have trained over 400 associates in communication skills and Microsoft SharePoint, and received three Swagelok Knowledge Sharing awards in consecutive years.
Swagelok
View- Website:
- swagelok.com
- Employees:
- 3085
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Customer Experience SupervisorSwagelok Sep 2023 - PresentSolon, Ohio, United States
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Supervisor Commercial OperationsSwagelok Mar 2023 - Sep 2023United States
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Associate Project ManagerSwagelok Jul 2016 - Mar 2023Solon, OhioFocus: Global Customer Experience, Strategic Planning, Program Management, VisitWorks Software Implementation, Certified Communication Skills Trainer, Realwear HMT Implementation
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Content Management SpecialistSwagelok Oct 2013 - Mar 2023Solon, OhioManage the line of business aspect of SharePoint intranet environment at Swagelok. Which includes user support, training, and system development. Working for the internal communications department, I offer assistance to other departments in the development of departmental and global communication plans.
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Senior Project WriterRadcom, Inc. Jan 2013 - Sep 2013Hudson, OhWorking at Swagelok Company developing training and supporting a SharePoint upgrade. -
Project WriterRadcom Sep 2008 - Dec 2012Contractor working on digital project at Swagelok, start date 5/2010.
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ConsultantSwagelok 2010 - 2013
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Process Documentation SpecialistAmtrust Bank Jun 2007 - May 2008- Write, update, and create company documentation related to policies, procedures, on-line help files and process flows. - Interview subject matter experts to collect information used to coordinate layout and material organization.- Perform system administration tasks for implementation of forms and disclosures into on-line production. -
Senior Quality Assurance AnalystAmtrust Bank Mar 2004 - Jun 2007- Team leader for a team of 8 individuals. - Maintained consistency within the team by constant calibration - Prepare communications for online department specific web page. - Evaluate customer calls for quality customer service in accordance with established department standards and guidelines. - Facilitate New Hire Training for Customer Contact Center, trained 100+ full/part- time associates between 2001-2005
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Quality And Communications Coordinator/TrainerOhio Savings Bank May 2001 - Mar 2004- Evaluate customer calls for quality customer service in accordance with established department standards and guidelines. - Facilitate call center new hire certification program - Daily coaching via side-by side or paper feedback. - Performed user testing for new department software and applications.- Create job aids and training manual material.
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Personal Banking SpecialistOhio Savings Bank Jan 1997 - Mar 2001- Provide excellent customer service to inquiring clients via inbound phone system. - Engage in relationship-building by promoting various Banking products and services to new customers. - Awarded projects for continuously displaying a high degree of competence and furthering organizational values.
Loretta Sharp Skills
Loretta Sharp Education Details
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Business -
Business Administration And Management, General
Frequently Asked Questions about Loretta Sharp
What company does Loretta Sharp work for?
Loretta Sharp works for Swagelok
What is Loretta Sharp's role at the current company?
Loretta Sharp's current role is Customer Experience Supervisor Communication Skills Trainer.
What is Loretta Sharp's email address?
Loretta Sharp's email address is lo****@****att.net
What is Loretta Sharp's direct phone number?
Loretta Sharp's direct phone number is +121657*****
What schools did Loretta Sharp attend?
Loretta Sharp attended Cuyahoga Community College, Lakeland Community College.
What skills is Loretta Sharp known for?
Loretta Sharp has skills like Training, Sharepoint, Software Documentation, Technical Writing, Snagit, Instructional Design, Employee Training, Visio, Captivate, E Learning, Content Management, Robohelp.
Who are Loretta Sharp's colleagues?
Loretta Sharp's colleagues are Denise Popernack, James O'mara, Eric Raye, Andrew Shepherd, Marcy Mcquary, Minerva Curiel, Randy Anderson.
Not the Loretta Sharp you were looking for?
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Loretta Sharp Gray, M.Ed.
Supervisor Cleveland State University College Of Education And Human Services (Retired)Greater Cleveland2csuohio.edu, gmail.com3 +121641XXXXX
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Loretta Sharp
Serving Clients' Tax And Accounting Needs At Beasley, Mitchell & Co., LlpLas Cruces, Nm2bmc-cpa.com, bmc-cpa.com -
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