Lori Willis Email & Phone Number

Alexandria, Va, Us

Mclean, Virginia, United States

Providing expertise, leadership, and passion for quality excellence in engineering and program management domains and committed to driving quality improvements and success.

A technology organization with approximately 500 employees specializing in cutting-edge technical solutions and mission support services that bring customers' businesses to the forefront of the 21st century.Program Manager for the Federal Communications Commission (FCC). Government point of contact for all contract-related concerns on both Tier 1 and Tier 2 contact center support. Oversee the program budget and handle all contract administration. Monitor program status on Tier 1 and Tier 2 contracts, which includes identifying issues, and risks and providing reports as requested by the FCC to show service desk support to the FCC-BDC, Broadband Data Center. Provide strategic guidance to the team as needed.• Responsible for all contract deliverables that were made on time and made sure metrics were within SLAs.• Through process improvement, assisted agents in increasing their first response time from 21.4 hours to 4.8 hours and their full resolution time from 34.7 hours to 13.2 hours.

Reston, Virginia, United States

A premier Fortune 500® technology integrator driving our nation's digital transformation across the defense, space, civilian, and intelligence markets through secure high-end solutions in engineering, IT modernization, and mission solutions.Managed communications for the Execution Excellence group, updating the PM site via SharePoint. Administered mail distribution groups and streamlined SAIC processes for easier access to information for PMs. Provided Fusion training for new PMs and served as the point of contact for Execution Excellence and Program Management inquiries, offering guidance and conducting one-on-one support sessions.• Led the redesign of the Program Management website, accessible through ISSAIC, by designing the layout, look, and navigation and coordinated with the Communications group on its development and deployment.• Responsible for the Program Management communications, via the PM Update, published company-wide every six weeks, which was coordinated with other organizations for input.

Reston, Virginia

A technology integrator that was bought out by SAIC in March of 2020.Evaluated Contractor Performance Assessment Reporting System (CPARS) status and coordinated follow-ups with programs. Assisted in preparing Senior Leadership Program Reviews (SLPRs) when required. Produced and distributed Monthly Business Review (MBR) presentations on Quality/Client Satisfaction to the CEO for executive review. Led Unisys Federal's annual Client Survey, analyzing results and creating presentations for executive management, including Net Promoter Score (NPS) reporting.• Conducted Government client surveys which showed that Unisys Federal’s NPS was above the industry standard for multiple years.• Worked with PMs in providing input for CPAR responses that were mediocre.

Provided labor support activities, which included assisting Programs with Requisitions, RAP, Resource Availability, Skills, Resumes, Workforce Mapping, Timecards, and other operations activities such as the Quarterly Training Demand Plan and associated training presentation and/or process. Assisted the TASPD Program in documenting their processes for their Program Management Office (PMO). • Enhanced and documented the processes and assisted in other areas of the organization when necessary, such as in the New Hire sessions. • Participated in the Staffing Plan for Unisys Federal, focusing on Attrition & Growth Off the Base requisitions