– Develop a strong understanding of fraud risks, and risk management processes in order to identify and monitor fraud risks within the organization.– Assesses the effectiveness of antifraud programs and controls in place via Independent Fraud Risk Assessment.– Contribute to the development and implementation of Fraud Risk processes, tools, policies, standards, and procedures in alignment with the Enterprise Risk Framework Program.– Assess fraud risk scenarios and work collaboratively with LOB to design and implement fraud risk solutions– In accordance with the Operational Risk Policies, assist and provide feedback to LOBs around development/monitoring of risks, controls, testing, remediation and reporting of significant risk and control issues.– Monitor quarterly testing results to deadlines and perform more complex risk monitoring activities as assigned.– Analyze and provide feedback to LOBs on action/remediation plans to address control gaps to ascertain that operational, legal, regulatory, and reputation risks are being properly managed and mitigated.– Assist LOBs and other corporate initiatives to reduce operational risk losses.– Assist LOBs to develop relevant and measurable key risk indicators. – Actively participate in a robust review and challenge process with LOBs on their Risk & Control Self Assessments and overall performance.– Effectively and professionally interact with senior management, regulatory agency personnel, internal legal counsel, internal risk review personnel as well as operational/compliance peers.– Develop department procedures to support governance monitoring processes and assist in the review, update and enhancement of operational and/or compliance risk management policies and procedure standards.– Participate and/or lead operational risk related projects, initiatives, working groups or other tasks as assigned to meet team objectives.

In accordance with the Operational Risk Policies, assist and provide feedback to LOBs around development/monitoring of risks, controls, testing, remediation and reporting of significant risk and control issues.– Monitor quarterly testing results to deadlines and perform more complex risk monitoring activities as assigned.– Analyze and provide feedback to LOBs on action/remediation plans to address control gaps to ascertain that operational, legal, regulatory, and reputation risks are being properly managed and mitigated.– Actively participate in a robust review and challenge process with LOBs on their Risk & Control Self Assessments and overall performance.– Provide specialized authoritative advice and consultation on current and emerging legal and regulatory compliance requirements including proactively anticipating and responding to regulatory changes, assessing the impact to the LOBs, and assisting the LOB in responding to the change.– Provide feedback on operational risks associated with the offering of new products and/or services, technology, processes, strategies, or business initiatives.– Develop and deliver training to the LOBs and/or peers on regulatory matters, operational risk policies and procedures, current industry practices, and risk and control standards.– Interface with regulators; respond to internal/external audits/examinations requests for information, assist in the evaluation of audit/examination findings and implementation of corrective action, and/or assist in responses to regulatory and legal inquiry/investigations.– Effectively and professionally interact with senior management, regulatory agency personnel, internal legal counsel, internal risk review personnel as well as operational/compliance peers.– Develop department procedures to support governance monitoring processes and assist in the review, update and enhancement of operational and/or compliance risk management policies and procedure standards.

• Identify ways to improve line of business (LOB) identification of management self-identified findings (MSIFs) by analyzing trends in historic findings and working to self-identify similar findings going-forward.• Provide guidance to senior leaders which includes appropriate awareness for findings, campaign statuses, third party late action items, and unsatisfactory engagements.• Partner with LOB and Risk Management to ensure remediation of findings is appropriate, completed on time and verified. • Acted as a centralized point of contact for risk activities and control development for the Consumer Lending Transformation project. Partnered with Risk Management during review and challenge process for more than 400 controls. • Collaborate with LOB and Risk Management in the identification of Key Risk Indicator (KRI), Early Warning Indicator (EWI) and Tolerance design, monitoring upon execution for accuracy and remediation where necessary. • Facilitate ongoing RCSA training with the line of business to ensure understanding of risk identification and mitigation. Provide guidance to the LOB to support Enterprise Risk Management Risk Assessment Procedures. • Act as a trusted advisor in the development of the LOB Risk Profile; advising specifically on overall content, ratings, and trending. Coordinate and facilitate quarterly risk profile sign-off meetings.

• Provided risk management oversight to the Loan Services business units, primarily Consumer Collections and Recovery. • Partnered with the line of business to develop and implement risks and controls along with self-testing within the Governance, Risk, and Compliance (GRC) application.• Proactively managed findings and remediation plans (MSIF, MRA, IRM) to ensure completion within committed timelines. • Managed Risk Reviews and regulatory exams, while providing guidance to Consumer Collections and Recovery.• Identified areas of risk or process gaps through ad hoc auditing and data analysis of moderate high to high risk functions.

• Effectively managed individual reviews and issued final reports under limited supervision within the Risk Review Group (RRG) including Default Management, Operational Balance and Control, KeyBank Mortgage and Colorado Public Funds.• Identified risk and control gaps through development of Risk Management Profile and associated testing. Issued findings associated with identified gaps and presented them to line of business and executive management.• Partnered and collaborated with assigned KeyCorp lines of business, as well as other RRG teams, in delivering value through best-in-class risk review and future-state control advisory proficiencies. • Identified and recommended efficient and effective processes for managing risks within the enterprise, executed annual risk review plans, and reviewed workpapers to ensure quality and timeliness of deliverables.

•Led and completed Green Belt projects with combined savings of more than $200k YTD.•Redesigned, Improved, and managed processes including Bankruptcy, Litigation, Skip Tracing, and Charge Off including development and implementation of scorecards, audit plans, and strategic planning initiatives. •Analyzed Foreclosure processes in detail developing reporting, dashboards, and control plans.•Assisted in passing an OCC audit by training staff and implementing new procedures in accordance with federal guidelines.•Completed monthly reporting relating to Charge Off for all consumer retail and educational accounts bank wide.•Identified and proactively adjusted process for changing regulations/statutes pertaining to loan default and foreclosure•Developed process improvement initiatives by participating in Six Sigma and Lean training.•Developed invoicing procedures for Bankruptcy Process, preventing more than $100K in over billing year over year.•Redesigned process and system work flow for Foreclosure process.•Standardized SLA’s for assigned process steps internally and with external vendors.

*Participate in the screening, application, and closing process of new retail and commercial loans.*Collaborated with banking center staff and management team to meet customer service and sales goals.*Met and exceeded sales goals set by the regional and affiliate management team.*Assist and review reports completed by the Customer Service Manager and ensure that they are accurate and within Bancorp compliance. *Facilitated constructive criticism between staff and management to improve communication and service within the banking center.*Manage branch compliance training for BSA, Patriot Act, Reg. CC, Reg. D, etc. *Provide guidance to staff of 9 to determine the best plan of action for customer related problems.*Completed annual employee reviews of direct reports to ensure promotion, pay raise, corrective counseling, termination etc. were carried out when necessary

*Partnered with the Risk Management team to ensure the completion of all daily/monthly reports according to Bancorp compliance standards. These reports included daily overdrafts, deposit suspect, kiting, and review of BSA and SAR from the previous week. *Trained and supervised bank staff including tellers, interns and numerous retail associates on policies, procedures and sales initiatives.*Completed monthly audit of banking center to ensure complete compliance with federal and Bancorp regulation. Received a score of 95% in the Bancorp yearly compliance audit. *Direct and delegate activities of tellers to ensure professional, timely and proficient customer service.*Perform as the resource for banking center staff, answering questions, finding solutions to customer issues and ensuring staff is up to date on financial center policies and procedures*Completed annual employee reviews of direct reports to ensure promotion, pay raise, corrective counseling, termination etc. were carried out when necessary

*Performed daily office responsibilities, working with the Customer Services Manager, to maintain the efficient operation of the office*Provided superior customer service through product knowledge, sales and service*Carried out all customer transactions including deposits, payments, foreign currency purchase etc.*Maintained a superior balancing record with minimal corrections necessary*Demonstrated sound judgment in decision making, abiding appropriately to established Bancorp procedures*Initiated conversations to uncover customer needs and effectively referred customers to business partners for the selling and cross-selling bank products and services.

*Developed sales force for three family owned stores in NE Ohio. *Responsible for ordering of merchandise and reconciliation of invoice.*Lead trainer of new associates