Conducted risk-focused examinations, presenting findings to branch colleagues, operations supervisor/manager and senior management. Tracked incoming remote assessment action plans and consumer account follow up.• Identified regulatory risks and concerns and made suggestions to improve operations, update procedures/policies, and integrate into training programs for new and current staff. • Monitored operations of department including notifications for losses, alarm testing, cash ordering, non-customer cashier checks, wire transfers, cash advance chargebacks and debit memos.• Developed training program for cash advance retrievals/chargebacks used by field operations team. • Assisted consumer bank team in reviewing/writing policies and procedures.

Area Operations Specialist for twenty-one branches in WI and Upper Peninsula, MI. Provided guidance to colleagues on corporate and regulatory policies and procedures including the Bank Secrecy Act, Anti- Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.• Identified regulatory risks and concerns and made suggestions to improve operations resulting in policy changes to ensure branch compliance.• Conducted Onsite assessments and cash audits in compliance with audit program and communicated results to management through verbal and written audit reports.• Review deposit fraud losses, theft, security violation and missing business documents to provide coaching to each branch.• Prepared each branch for annual audit including checklists, coaching team members, staff interviews, and communicated audit process and expected results.• Trained colleagues on robbery safety, locating fraudulent checks, and counterfeit currency.• Reconciled over/short reporting daily and post entries to the general ledger at each branch.

Managed retail audit program by developing and maintaining program criteria in compliance with corporate and regulatory policies and procedures by preforming branch audits.• Coordinated and executed cash audits in compliance with audit program.• Provided coaching and operational training to all levels of retail and operations staff, enforcing bank policies, procedures and regulations to prevent financial losses.• Gathered self-monitoring/regulation information and prepared reports for branch staff and senior management.

Directed marketing and sales of bank products and services.• Provide leadership and development of team members on bank policies and procedures.• Emphasized customer retention through building relationships, proactive communication, problem solving, and customer visits. Developed existing relationships including cross-sales opportunities.• Develop /prospect new account relationships by cold calling, networking, and client referrals.• Created innovative strategies to ensure goals and targets were met by all team members.• Managed compliance and security training according to bank regulations.• Recruited, trained, mentored, and led team meetings to share product knowledge, review and implement changes, and ensure employee development resulting in satisfactory performance.

Reconciled branch vault and cash drawer by proving cash in auditing currency and coin daily.• Managed daily client service operations and scheduling of staff.• Supervised and evaluated client service representatives.• Promoted bank growth by cross-selling products and services.