Works autonomously and possesses depth and breadth of expertise to own and drive operational or operational support processes.Leads, identifies, and implements strategic improvement concepts that generate significant measurable benefits across the enterprise (e.g. revenue, expense, client experience, etc.).Develop reporting and metrics to measure performance and effectiveness of operational processes; present to senior management.Demonstrate and maintain expertise of industry trends and practices in operational area, Risk Management, Compliance, and Operations.Lead and recommend solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; translate and communicate clearly to end users and key stakeholders.Interpret findings from data mining processes and communicate recommendations to senior leadership.Use project management skills to lead and drive the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc.Partner, communicate, and negotiate with stakeholder groups to ensure workload is effectively prioritized, planned, and tracked to completion.Serve as a "trusted advisor" who develops and maintains strong relationships with both internal and external stakeholders (LOB partners, technology, compliance, vendors, etc.) in order to lead and influence business decisions.

The Fraud Operating Strategy & Change Management team is responsible for managing EFS’ operating strategy. The team’s responsibilities include:• Building staffing and capacity models for EFS• Identifying opportunities in end-to-end processes for EFS teams to operate more efficiently, including recommendations to add new processes or streamline existing processes• Developing balanced scorecards for EFS’ operational performance• Ensuring process change management is effectively executedSupporting the FACTS application from a Corporate Investigation perspective. FACTS (Financial Alert / Case Tracking System) is an in house built nationwide application along with other vendor applications. Supporting the SAR process which manage, delivery, and resolution of regulatory reports across multiple geographic regions and across multiple financial lines of business Coordinating testing w/LOB, Writing and updating requirements. SME skills for the FACTS application. Relationship building between contractor and LOB. Run SQL via SQL developer for troubleshooting analysis on user issues for the FACTS application.

Senior Operations Analyst – I am a part of the Enterprise Security Service Team. Supporting the Enterprise Case Management System (ECM). This vendor application manages and track the investigation and resolution of cases related to one or more business entities involved in potentially suspicious behavior. This application is currently being used by the AML (Anti-Money Laundering) Unit I also support the AML Unit with the Compliance Regulatory Reporting (CRR) application. This vendor application supports the management, delivery, and resolution of regulatory reports across multiple geographic regions and across multiple financial lines of business. Supporting the FACTS application from a Corporate Investigation perspective. FACTS (Financial Alert / Case Tracking System) is an in house built nationwide application along with other vendor applications., Coordinating testing w/LOB, Writing and updating requirements. SME skills for the FACTS application. Governance Risk & Compliance (GRC) testing. Relationship building between contractor and LOB. Run SQL via SQL developer for troubleshooting analysis on user issues for the FACTS application.

Prepare written reports of investigations and make recommendations for prevention of subsequent similar occurrences. Support investigators with admin duties as assign. Conduct training with contractor on how to use ICMS for investigations. Supported managers running reports scheduling meetings. LOB tester for the in house application FACTS. (Financial Alert / Case Tracking System)

Assist in preparing cases for criminal prosecution and presenting evidence to appropriate law enforcement agencies. Supporting investigators & managers Back up for the admin in Albany on the ICMS system. Processing SAR for the bank.

Co-created an in-house background investigation unit for financial institution which cut company costs by 50%, and employee ethics issues by 60%.Investigating new hires and rehire for KeyBank. Running criminal records Inputting the information in an internal system BIMS Communication finding with the human resource Closing case within a five-day turn around time. Due Diligence investigation Patriot Act 312 investigations Writing due diligence reports