Lori Blackwell Email and Phone Number

Perform & provide technical analysis & guidance regarding interpretation of policies & procedures in support of Medicaid Enterprise Systems (MES). Develop vision & roadmap documentation for Medicaid & Children's Health Insurance Program (CHIP) Systems. Ensure contractor systems meet agency Information Technology (IT) directives, plans, goals, & contract requirements for Medicaid/CHIP programs including, Vendor Drug, Acute Care, & Long-Term Care. Participates in planning & developing a Vision, Roadmap, & program/product backlogs. Responsible for supporting documentation associated with the development of a roadmap & continued update of the backlog for communication, alignment, & commitment regarding preparation for Planning Intervals (PI). Assist with delivery activities as necessary to ensure the PI objectives align with the vision & roadmap. Work with internal & external stakeholders to produce product backlogs. Reviews & edits complex deliverables. Supports analysis & assists with the creation of documentation necessary for Roadmapping activities to develop a product backlog with all appropriate Health & Human Services Commission (HHSC) stakeholders. Analysis, documentation, epic & backlog development, & participation in cross-team coordination. Supports delivery , to ensure alignment with the PI objectives. Provides analysis & documentation support of product backlogs, documentation of risk factors, dependencies, enablers, & documents the associated mitigation strategies. Participates in coordination with vendor discovery support team to provide necessary input to refine features, provide technical feedback, support the definition of enabler stories, & support the HHSC Systems Architect to develop the architectural runway. Provide mentoring, consultation, documentation, & direction to other areas of Medicaid & CHIP Applications & systems. Provides quality assurance related consultation, product enhancements, assignments, & special initiatives.

Perform technical analysis & oversight of HHSC third party vendor systems in support of Texas Medicaid & CHIP programs. Interact with business users & IT representatives. Ensure vendor systems meet agency IT directives, plans, goals, & contract requirements. Ensure systems meet the needs of business users by providing support during the development of business requirements. Documentation of Systems Development Life Cycle (SDLC). Ensuring technical designs accurately reflect project requirements. Evaluate vendor deliverables, including but not limited to work plans, analysis, business user requirements, functional design, test approach, & test plans to ensure consistency with agency standards, policies, & procedures. Produce reports for project status with an emphasis on issues & risks. Review & assist in the preparation of budget documentation to ensure accuracy & necessity of a project. Participate in workgroups to develop procedures or processes to comply with the agency’s standards. Informed of State & Federal healthcare laws. Knowledge of Medicaid policy, operations, & systems. Organize & prioritize workloads to meet deadlines & ensure timely delivery of quality documents. Communicate effectively with State Executive level staff & other partners including business users, contracted IT representatives both verbally & written. Skilled in writing processes & procedures, while working under minimal direction, being resourceful, & using independent judgment.

Created, wrote, edited, & revised APDs, reports, manuals, & other documentation for HHSC IT programs, including but not limited to International Classification of Diseases Version 10 (ICD-10), Medicaid Eligibility & Health Information Services (MEHIS), & Medicaid Fraud & Abuse Detection System (MFADS). Developed effective APDs, collaborated with program areas, system analysts, subject matter experts (SMEs), budget departments, & project managers to gather project information such as background, objectives, & scope. Coordinated with HHSC stakeholders & budget departments to gather information for enhanced Federal funding requests & assist in preparing funding documentation & financial tables. Analyzed project documentation to determine appropriate APD information for submission to Centers for Medicare & Medicaid Services (CMS). Reviewed cost models to determine funding request required APD submission to federal partners (CMS). Ensured accuracy & completeness of documentation, routed for internal agency review, & submission to CMS for approval. Tracked the progress of each APD & ensured stakeholders, program areas, & management were aware of funding expirations. Coordinated with appropriate agency & federal resources to develop & submit the necessary documentation to obtain additional funding for projects as needed. Developed & maintained reports to document APD action & submission to agency stakeholders & management. Served as a state liaison with federal partners at CMS both verbally & written. Provided training on APD process & federal regulations to HHSC program areas. Regularly reviewed federal regulations to assure Medicaid Management Information System (MMIS) APDs met requirements.

Created, wrote, edited, indexed, & revised business & technical documents for current & future database applications. Collaborated with system analysts, SMEs, & project managers to interpret & analyze processes & procedures for documentation. Maintained & verified nightly uploaded logs & files. Cross-referenced systems to ensure patient & client information was complete. Ensured accuracy & completeness of technical documentation by working closely with SMEs & program areas. Maintained quality assurance efforts & documentation for audits. Ensured documents complied with Texas Department of Information Resources (DIR) & HHSC policies. Collected business requirements, analyst requirements, developed test plans, procedures, & project documentation for databases & applications. Demonstrated oral & written communication through presentations of documents & meetings. Leveraged my general understanding of programming concepts, operating systems, software programs, & networks to develop various types of documents required. Maintained knowledge of current & future technology trends to ensure new processes. Expanded my range of infrastructure knowledge of techniques & methods of planning, organizing, & writing various documents to include application-based systems. Organized & prioritized workloads to meet deadlines, ensured timely delivery of quality documents, & deliverables. Maintained strong administrative skills developed over the years & the ability to work well in an individual or team environment.

Provided technical & administrative support associated with granting security access to HHSC employees & as well as external health care providers. Managed workloads for team resources & tracked access requests in the Consolidated Access Control Tracking System (CACTS). Provided policy interpretation & clarification of security access issues for HHSC system users, as well as external health care providers. Used HHSC security policies & procedures for authorization of computer system access & privileges to determine access approval/denial for internal & external systems & users. Provided written & verbal customer service support & troubleshooting access request problems. Skilled in the use of computer security products, password management practices, management tracking software, & working knowledge of computer/network terminology. Participated in validation & maintenance of security policies & procedures on an annual basis or as needed due to the changing environment. Worked to incorporate a new filing system in order to move from paper files to electronic files. Ensured the weekly Service Level Agreement (SLAs) for the team were met. Developed a weekly report for Statistic & Quality Control used to report service performance measures. Documented & maintained the security database with accurate & up to date records along with the workload within the department. Maintained the integrity of security files. Skilled in organizing & prioritizing tasks. Knowledge of agency rules, regulations, policies, & procedures. Advised supervisor of pertinent information related to potential security risks.

Provided administrative support to Commission IT Regional Operations (CITRO) & Application Development & Support (ADS) departments. Prepared, edited, & consolidated statewide data for the following weekly reports for the CITRO team: CITRO Remedy, Enterprise & Statewide IT Project Status, Server Down, & Phone System Down. Tracked & consolidated reports to track problem tickets within the Agency Remedy System & the statewide Data Center Services' (DCS) Remedy System. Prepared & consolidated Remedy Performance Measures for fifteen operation support teams monthly. Planned & coordinated meetings, room reservations, special arrangements, & developed & distributed meeting notes. Arranged travel such as flights, car rental, hotels, & prepared travel voucher reimbursements for Directors, Managers, & staff. Coordinated the Corporate Liability Individual Bill Account (CLIBA). Registered management & division staff for classes, seminars, & training. Prepared & tracked Pre-Requisition Forms (PRF) within Health & Human Services Administrative System (HHSAS) for purchase & payment of fees & goods. Knowledge of State procurement procedures. Knowledge of agency rules, regulations, policies, & procedures. Prepared & processed on-boarding for new employees, including submission of necessary paperwork such as badge access, security agreement, computer access, office set-up, & completed Change Management Requests (CMR). Maintained organization charts & contact lists for CITRO & ADS. Other administrative duties included, but were not limited to mail distribution, developed file systems, supply orders, copying, phone coverage, faxing, completing forms, & documentation. Coordinated the Commission IT Division for the State Employee Charitable Campaign (SECC).

Prepared, edited, entered, & distributed submittals in a timely manner for the Contracting Branch & Project Managers. Worked with Project Managers (PMs) on project schedules, team meetings, project notes, correspondence, & inspection reports. Handled the notes for quarterly meetings for nine PMs. Arranged travel such as flights, car rental, hotels, & prepare travel voucher reimbursements for Directors, Managers, & staff. Planned & coordinated meetings & room arrangements. Registered management & division staff for classes, seminars, & training. Other administrative duties included, but were not limited to mail distribution, copying, phone coverage, faxing, completing forms, & documentation. Purchased & recorded in the Departments Integrated Financial System (IFS/Oracle); procurement cards, purchase orders, & contracts. Knowledge of State Office procurement procedures. Coded & entered vehicle mileage logs for Field Operations Staff vehicles into IFS/Oracle. Maintained & recorded expenditures in operating budget spreadsheets. Organized & ordered office supplies for the division, copier supplies, & other equipment supplies.

Prepared daily, weekly, monthly, quarterly, & annual reports. Maintained & monitored expenditures for the park budget, which required extensive knowledge of financial spreadsheets. Processed & tracked travel vouchers, timesheets, vehicle mileage sheets, & contract invoices. Used the Department's IFS/Oracle for contracts, purchase orders, procurement cards, & budget inquires. Organized & maintained park files, including but not limited to personnel records, correspondence, travel, procurement cards, & vehicle maintenance records (including small & heavy equipment). Maintained daily operation, maintenance, & security of the park gift shop. Gift shop responsibilities included: ordering merchandise, checking deliveries, verifying invoices for merchandise, computing the resale price, monitoring inventory, files, preparing daily, monthly, & quarterly reports of operations by conducting monthly inventory counts. Responsible for reconciling, purchasing, posting, operating concession budget, & petty cash account. Coordinated work with park staff & volunteers. Handled & accounted for cash, checks, & credit card transactions. Coordinated insurance for the park staff, which required knowledge of all insurance policies, agency policies, procedures, & insurance rules.

Prepared correspondence letters, memoranda, & reports used in court. Maintained & prepared records, & budget expenditures. Generated & reviewed vehicle reports, travel vouchers, time sheets, & other forms for accuracy & completeness. Organized & maintained office & personnel files. Prepared case reports & summaries for Vehicle Inspection State Troopers. Prepared voluntary statements from individuals giving information for use in criminal cases. Dealt effectively with a variety of individuals, agency employees, & general public. Maintained confidentiality of court & criminal information. Sold & distributed vehicle inspection certificates for vehicle inspection stations, handled state monies ($150,000 daily minimum), transported monies to bank for deposit, & transferred funds to State Comptroller account. Responsible for the training of new co-workers on job duties, computer system, confidentiality requirements, & explained the importance of the job.

Maintained appropriate confidentiality of criminal information & basic fingerprint classification in order to perform manual criminal history searches. Established & maintained an effective working relationship with representatives of law enforcement agencies. Ensured accuracy & completeness of fingerprint cards & reports. Compiled Microfilm files of criminal history records & teletype file responses to the requesting law enforcement agency. Entered information into the Texas Crime Information Center/National Crime Information Center (TCIC/NCIC) database & followed state requirements to purge files. Handled phone requests for assistance in data entry procedures relating to TCIC/NCIC quality control details & other aspects of TCIC/NCIC. Effectively applied oral & written instructions. Maintained strict confidentiality. Supported all Texas Law Enforcement agencies with compliance to NCIC regulations & procedures. Maintained certification of Texas Commission on Law Enforcement Officer Standards & Education (TCLEOSE), expired 1999.

Entered coded & un-coded documents into the Automated Fingerprint Identification System (AFIS) to establish & update criminal records. Coded & filed court reports for entry into AFIS. Skilled in accurate keystroke computer entry. Effectively applied complex oral & written instructions. Maintained strict confidentiality. Trained new co-workers on job duties, computer system, confidentiality requirements, & explained the importance of the job.

Knowledge of coding & examining of triplicate prescriptions (narcotic prescriptions). Responsible for an extensive amount of triplicate prescription data entry, voids, & invalid prescriptions (1100 daily); never failed to meet quota. Trained new co-workers on job duties & explained the triplicate prescription process.