Lori Bond Email & Phone Number

Phoenix, Az, Us

Tempe, Az

Phoenix, Arizona Area

Established and implemented the organization’s overall talent development strategy with limited budget and resources. Partner with executives, key stakeholders, industry experts and HR team to build and launch innovative, measurable programs. Targeted business goals for building culture, improved engagement, increased retention.Developed and implemented programs that improved the organization:➜Onboarding program to support rapid growth from hiring and acquisitions that includes warm welcome orientation, networking reception, insight from leaders, mentoring, customer service training, and leadership training➜➜Increased employee engagement 24% for all new hires that completed the 12-week program.➜Award winning leadership development program to support and enhance skills of all leaders that includes Leadership Foundations training, mentoring, 360 feedback assessments, leadership growth conference, on-demand resources, and executive development➜➜Achieved high satisfaction ratings of 4.8/5 and a world class net promoter score of 83➜➜Increased the number of employees that felt their manager provided ongoing feedback and coaching by 21%➜➜Received 4 Stevie Awards➜Service Excellence training that established service foundations and best practices for the entire organization➜➜Achieved high satisfaction ratings of 4.7/5 and a world class net promoter score of 90➜➜Increased the number of people willing to challenge the status quo by 17%➜➜Increased understanding of the values and culture by 11%

Phoenix, Arizona Area

Established and implemented the organization’s learning strategy in partnership with leaders and key stakeholders for a global workforce of 3,500 employees. Targeted business goals for transformation and operational improvements. Led a team of 10 cross-functional facilitators, designers, and technology experts that supported learning and development.Implemented engaging design and technology to provide modern learning experiences for external customers and employees, world-wide:➜Delivered groundbreaking film, video, animation, and other training materials to increase learner engagement and participation➜Implemented a new learning management system (LMS), studio, and other technology ➜Established an online university to enable easy 24x7 access to on-demand contentDeveloped and implemented programs to help transform and improve the organization:➜Helped transition the company from manufacturing to a software solutions company by leading a team that designed training for customers and employees including instructor-led classroom trainings, instructor-led webinars, and on-demand materials.➜➜Supported 45% of Donnelley’s clients to adopt and utilize new software within 12 months by directing a team that created and delivered training workshops, webinars, videos, and support materials.➜Developed a blended learning program for operational teams world-wide that included instructor-led classroom training, animated online courses with built-in scenarios, along with structured on-the-job training and coaching. ➜➜Slashed travel costs associated with in-class, instructor-led workshops and training 60%, while raising quality 17% by improving the overall training experience. ➜➜Eliminated re-work and the need for quality assurance teams

Built, developed, and led a team of 12 facilitation and design professionals to instruct, train, and support 60,000 employees worldwide. Transformed and transitioned the learning team from an instructor-led approach to a forward-thinking, technology-driven delivery method for learning and development.

Led learning and development functions and 20-member team for global customer service and operations groups.

Bachelor'S Degree, Communication And Media Studies

Master'S Degree, Adult Learning And Education