- Manage strategic and benefits critical projects- Provide benefits technical expertise to ensure project compliance with all applicable laws and regulations- Support benefits business area managers and supervisors in the hiring process- Share best practices and learnings with project teams and benefits project manager peers

- Facilitate cross-functional teams comprised of high-level associates in various business areas to address the objectives of strategic initiatives commissioned by the CEO and other officers of the company.- Develop detailed project plans, status reports, financial budgets, and communicate project status to the appropriate sponsors. - Ensure project deliverables are produced within established time frames, within budget, and proactively work to overcome project issues.- Provide leadership and mentoring to other Project Managers within our department. - Facilitate cross-functional teams through the annual business planning process.- Facilitate cross-functional teams through complex business exercises such as SWOT analysis and our Quality Decision Process.- Develop and maintain a basic knowledge of the supermarket industry, including emerging trends, opportunities, threats, and competitor strategies.- Experience implementing the Balanced Scorecard.

- Managed projects and programs to deliver business solutions within budget and schedule. Responsibilities included planning, coordinating departments and systems, establishing and managing project budgets, managing deployments at retail store locations and production facilities, hiring and managing resources, communicating status and issues, and risk management.- Worked closely with the Business IT Mangers, Tactical Plan Managers and various business areas to review programs or project proposals and establish project scope, timeframes, funding limitations, staffing levels and resource assignments. I prepared and maintained project plans, schedules, budgets, deliverables, and resources. I used CA Clarity and Open Workbench to prepare and manage project plans. I also have extensive experience using Microsoft Project and Business Engine.- Managed the process for procurement of project hardware, software, and services with primary responsibility for maintaining relationships with key vendors and suppliers to the project, and I participated in contract negotiations.

- As a Systems Analyst / Programmer I was responsible for all application analysis, design, development, testing, implementation, and systems management activities. In this role, I led all phases of the Project Life Cycle.- As Project Lead I managed the project plan, scope, risks, and all issues that impact project delivery. The tools I used to manage projects were MS Project and Business Engine. Responsibilities also include creation of project documentation (i.e., Statement of Work, System Requirements Definition, User System Specification, Internal Design, etc.) and I oversaw the completion of all project deliverables. - As a Support Lead Analyst for Retail Point-of-Sale, I was also responsible for managing the team. I assigned and balanced their workload as well as mentored them technically. Likewise, I provided direction and support for their career growth. The Support Lead Analyst is also responsible for the communication between the Development and Service Delivery areas. Additionally, I maintained service levels and provided support planning for the Retail POS team.

Responsible for program design, construction, maintenance, documentation, implementation, and problem support activities. My background includes expertise in the IBM POS and ISP environments. (IBM 4690 Basic, C++, Perl, Report Writer, SQL)

Responsible for answering incoming calls from Retail Stores, logging and troubleshooting problems, code distribution and working with vendors or in-house support personnel to resolve problems. As a Sr. Analyst II my duties included performing code distribution in the IBM 4690 environment. While in Retail Support I took on the responsibilities of performing development work on IBM’s Service Director Problem Management system. Retail Support used this tool as a front-end to INFOMAN for problem tracking. I received training by IBM on SDPM and was able to fully support this tool and any enhancements.

Provided technical support for the Presto ATM network. Responsibilities included monitoring ATM performance, troubleshooting bank communications, and addressing all issues until resolved.